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“Wish I could think of a word better than Awesome!” 5 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Hotel   |   11160 Dowlin Drive, Sharonville, OH 45241   |  
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Ranked #7 of 17 Hotels in Sharonville
Georgia
1 review
1 helpful vote 1 helpful vote
“Wish I could think of a word better than Awesome!”
5 of 5 stars Reviewed January 21, 2010

This hotel is fantastic. On a cold winter night i walked in to find a very friendly staff. I was given a bottle of water and directed to my room. It was PERFECT! It was equipped with a microwave fridge and a flat HDTV! The room was already warm and cozy when i got there.
The staff made sure my every need was met. Including suggesting nice resturants in the area (There are plenty). Its Just Outside of the city and not far from major highways. Everyone knows the staff can make or break even the nicest hotels. The staff here was nothing short of AMAZING. A smiling face can go a long way after a long day of meetings. They tried hard to go above and beyond and they achieved their goal. I was blown away!

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    21
    18
    9
    7
    2
See reviews for
19
5
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 24, 2009

We stayed at the Holiday Inn Express as it was close to Cincinnati and Newport, Ky for the family activities that we wanted to do (2 year old, and 4 month old). We got to our room later in the evening and after settling in I killed a couple of ants around the bed before I realized there were plenty of them crawling on the floor and on the bed. Our room had two queen beds and we were able to fit the crib along side of the bed. When I informed the desk, they gave us a new room. The new room seemed smaller (as the cribe didn't fit along side the bed any longer). They charged us the same for the room and told us they were the same size. Now I know things happen (like ants), and I guess I expected an apology or even a partial refund. I don't know what hotel policy is in an instance like that, but I really didn't like how it was handled. They place seemed new and we went based on the reviews on Tripadvisor. Maybe we were just unlucky.

  • Stayed June 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynoldsburg
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 2, 2009

I travel several times to Cincinnati and have stayed here quite a bit. This time my son and I came down for a Reds game and we were "floored". I could tell from the moment we walked in that the hotel had gone through renovations. The rooms have the "wow" factor!! Flat screen tv's, refriderators, microwaves and a HUGE room. Very nice!!

  • Stayed May 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton, PA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2008

I recently stayed at this property located just north of Cincinnati. I travel frequently and have rarely came across a hotel this great! The location was convenient to 75 and 275. Additionally, the area seemed very safe. From the moment I arrived at the hotel I felt at home and the staff was wonderful. They would literally bend over backwards to make sure my stay was nothing less then perfect. Additionally, I was informed that the hotel recently underwent a renovation in which the rooms were totally revamped. Looks great! Our suite had flat screen t.v.'s, new duvet beddings, great work space at the desk, and the breakfast area looked very nice. I enjoyed my stay here and would recommend it to everyone.

  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2008

I had an opportunity to stay at this hotel a few years ago and again this past month. I enjoyed the stay very much. They recently went through a total renovation of the property and I could not believe the dramatic improvement. Not only was the room greatly appointed but it also had the perfect amenities which were useful as I had to work while staying at the hotel. Additionally the staff was delightful and went out of there way to make sure my stay was amazing. As a frequent traveler, I would rate this hotel as one of the best I've been to in the area.

  • Stayed May 2008, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed June 29, 2004

This was the worst night stay. I booked online the price looked good for a indoor pool and continental breakfast. I requested no smoking. When we arrived and got to our room it smelled so bad of smoke I could not stand it. I asked to be move to no smoking and they did. First we went swimming. The pool was not heated!! After a short time went back to our rooms to shower and change. My 7 age old daughter found a pornographic magazine up under the bathroom counter back of the toilet paper. DISGUSTING! I should have said something but how embarrassing. I woke up with a mark on my neck. Later that morning my husband found a spider on our bed. At 8:30 We went to breakfast. Now the continental breakfast is 6:00 am to 10:00am The food was GONE! they had bread. My small children had toast that was it GONE!! I learned my lesson the hard way I should had paid alittle more for a nicer hotel. I called the main office the told my story and they never got back to me.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcvgsv, Manager at Holiday Inn Express & Suites, responded to this review, November 5, 2007
The management team and staff would like you to know this issue has been resolved the week after this complaint was issued in 2004. We are now in the top % of Holiday Inn Express hotels’ plus we will be renovating our Lobby and ALL guest rooms in January 2008.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 17, 2003

Here is an average room with some definite signs of wear and tear. Everything seemed to work but I wouldn't say any of the room appointments were memorable. It's basically a place to sleep. The continental breakfast was decent but was not restocked well and no one on the staff really kept an eye on it. The pool area was satisfactory and looked a little newer than the rest of the building. There are some decent restaurants closeby including some BBQ place that I've forgotten the name of. The front desk will give you a discount coupon to it if you like. For the money, this isn't a bad place to stay. The staff, for the most part was very helpful and friendly. I was glad I was giving a one-day conference because I wouldn't want to spend more than one night there.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmcvgsv, Manager at Holiday Inn Express & Suites, responded to this review, November 5, 2007
The management team and staff would like you to know this issue has been resolved the week after this complaint was issued in 2003. We converted and renovated our hotel that year to Holiday Inn Express and now - We are now in the top % of Holiday Inn Express hotels’ plus we will be renovating again and our Lobby and ALL guest rooms in January 2008.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 11160 Dowlin Drive, Sharonville, OH 45241
Phone Number:
Location: United States > Ohio > Sharonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Sharonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express Sharonville is located north of downtown Cincinnati. Our hotel is conveniently located off I-75 @ exit 15. Our Sharonville hotel is the most centrally located hotel for business & leisure travelers seeking exceptional service in northern Cincinnati. Each guest room has been freshly renovated & offers free wireless high-speed Internet access, flat screen TV, and refrigerator/microwave. Enjoy our refreshing indoor pool, guest laundry & fitness center to help you stay in shape while on the road. Our guests have complimentary access to a nearby extensive fitness center. Breakfast is hot and free! Served daily at 6:00 AM, our breakfast bar offers a selection of hot morning favorites including fluffy scrambled eggs, crispy bacon or sausage, biscuits & gravy, fresh fruit & more. It's delicious. It's hot. The signature cinnamon rolls alone are so good, you'll start looking for reasons to travel more often. Business: Our corporate clients think we are ideally located within minutes of Cincinnati's top companies such as General Electric Evendale & CTEC, Ford, UPS, Procter & Gamble, Sharonville Convention Center.Attractions: Kings Island, Beach Water Park, Great American Ball Park, Paul Brown Stadium, IKEA, Cincinnati Zoo are a short 15 minute drive or less from our hotel. Holiday Inn Express Sharonville is the smart choice when staying in Cincinnati. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Sharonville
Holiday Inn Express And Suites
Holiday Inn Sharonville
Sharonville Holiday Inn
Holiday Inn Express & Suites Sharonville, Ohio

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