We are Wyndham By Request members and had the exact opposite experience as the person who wrote What a Surprise..." I made our reservations in September for 4 nights in a non-smoking King Suite starting December 28th.. When we arrived we were given a handicap queen room that said it was nonsmoking, but clearly when we walked in we could smell smoke. We went to the desk to ask to be changed and they said there were no more rooms available. I explained that I reserved a King Size bed and we had gotten and queen size handicap room instead. Still we were told sorry, that is because we booked online and they don't honor online requests! I have never heard of such a policy. We made our reservations through the hotel website, not something like Hotels.com or Priceline.
The room was tightly configured so that a wheelchair could get to one side of the bed. The walk in shower leaked into the bathroom floor. We only had 2 bath towels, 2 hand towels and 2 washcloths, and no floor mat to wipe up the wet floor. There was not counter space in the bathroom. We stayed the first night since we were going to be charged for it and I called the Comfort Inn and Suites next door and got a room for the rest of our stay. When I called to cancel the rest of our nights, I was told that maybe they could work something out for us. I told them it was too late.
I certainly hope that it is not Wyndham or Hawthorn Suites policy that online reservations are not guaranteed. We have stayed at other Wyndham properties before and never had this problem. We certainly will not repeat our mistake at this particular location.
- Also Known As:
- Hawthorn Suites Akron/Seville Hotel
- Hawthorn Suites Akron/Seville Hotel Seville
- Hawthorn Suites Seville
- Seville Hawthorn Suites
- Hawthorn Suites Akron/Seville Ohio
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