We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I booked.” 2 of 5 stars
Review of America's Best Value Inn Sandusky

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added America's Best Value Inn Sandusky to your Saves list
America's Best Value Inn Sandusky
1.5 of 5 Hotel   |   5608 Milan Road, Interstate 80/90 Exit 118, Sandusky, OH 44870   |  
  |  
Hotel website
  |  
  |  
Ranked #28 of 34 Hotels in Sandusky
Wichita, Kansas, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Not what I booked.”
2 of 5 stars Reviewed April 11, 2013

I booked a king room.. When I arrived, they only had rooms with two double beds left. Working in a hotel, we would normally upgrade the guest to the next room up, but I dont believe they have any larger rooms than a standard. In this case, I was actually charged a higher price for the room because there were two beds. I was unhappy and nobody seemed to care.

I don't feel as though I should be charged more for a second bed I won't use, especially on a romantic getaway when a double size bed just made things uncomfortable.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, May 12, 2013
Thank you for taking the time to rate and review your stay with us. I'm sorry that the room you received was not what you originally booked--and you are correct, the only room types that we have at this property are rooms with two double beds or rooms with king-sized beds. However, we do not charge based on the number of beds in the room.

Again, I apologize for the inconvenience and hope that you'll give us another opportunity to serve your lodging needs in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

116 reviews from our community

Traveler rating
    1
    17
    23
    14
    61
See reviews for
45
28
3
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cincinnati, Ohio
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 5, 2013

The place is really dated, but its incredibly cheap!!

For spending the weekend at Cedar Point this is a great Hotel. Yes its a bit farther out, but its an easy drive, maybe 20 minutes to the park, and you pass a McDonald's and a Starbucks, and Sonic is in the same parking lot. If all you're doing is sleeping, then this is a great place for it.

As I said incredibly cheap. The beds are comfy, they have fluffy pillows and mini fridges. There is a restaurant and a bar in the place, but I haven't gotten to try them out yet. They also don't have a continental breakfast. If you're checking in late at night there seems to ever only be one person at the front, and if you need housekeeping items (extra towels or toiletries) you need to go to the front desk as well. But they will get you what you need in a decent manner, once the line goes away. They'll even bring it to you so you don't have to wait.

it's relatively quiet and there's no parking issues. And again, did I mention its way cheap!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, February 18, 2013
Thanks for your candid and thorough review of your recent stay at our hotel. We're glad that you found value in the accommodations and amenities and that your stay was enjoyable. I'm particularly happy to hear that our staff was attentive to your needs and that they helped relay the importance we place on top-notch customer service. We hope you choose to stay with us again, should future travels bring you our way!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastlake, Ohio, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 29, 2012

We stayed after shooting a wedding at kalahari (we are photographers) and wanted to go to Cedar Point the next day. Well, they have no elevators so we had to haul everything upstairs, which sucked. The whole hallway reeked like marijuana & the cleaning staff looked as scrubby as the hallways. The guy at the desk was nice. The lobby is VERY deceiving. When you walk in, you think you are in a nice hotel that is high class & when you hit the hallways and stairs... the reality of the lack luster & old feeling building are apparent. The ice machine was old too but it worked. It was nothing special but it was cheap, so it worked for one night. We did say however, that next time it would be worth it to spend some extra money for a high class hotel. It works if you are on a tight budget...

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, November 28, 2012
Hello and thank you for relating your recent experience at our hotel. Although not the stellar review that we'd like to hear, I'm appreciative of the comments as they help us to better understand where to concentrate our resources. I AM,however, glad that you found the rates to be acceptable and it sounds as if you found value in your stay.

As I said before, your comments will help us to make continuous improvements to our property as we take ALL comments--good and bad--very seriously and want to have every customer's expectations exceeded.

Please try us again--I know you'll be pleasantly surprised with our improvements! Until then, safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 21, 2012

Myself & my husband just got back from 2 nights here. I gave it a very good rating only based on you get what you pay for. When we got there it was an hour before check in, the girl at the desk was more than friendly & helpful getting us in an hour early. Our room was clean & so was the bathroom, with plenty of towels even shampoo & hair dryer. The room had a safe in it large enough for my iPad & purse. The bed was comfortable, (ask for extra pillow, only had 3 & I use 2) . The tv was outdated, but it had all the channels & it worked so what more do you want. The Roadhouse located In the hotel was great, the food was delicious. The location was terrific. So all in all it was nice. If you want the Ritz go pay for it !!! This is not it, nor do they charge like it is!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, October 26, 2012
Thank you, very much, for writing a positive and candid review of your recent stay at our hotel. We appreciate your finding value in patronizing our establishment and are very glad to hear that you found the accommodations more than satisfying.

We look forward to welcoming you back again during a future visit to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 15, 2012

After reading the reviews on this the hotel my wifey and I did not want to stay 3 nights in such a place. However we decide to try it out anyways and it was not as bad as the reviews we read. We were not looking for a Five Star Hotel so we got what we paid for. The main reason for the stay was Cedar Point Amusement Park therefore we were barely in the room. Our room & bathroom was clean, the few hours we did sleep in the bed we had NO problems. When we stay in budget hotels we bring our own towels, personals, pillows and sheets just a habit. As I mention before we got what we paid for a place to store our luggage, hot shower and a bed to crash in after hours and hours fun at Cedar Point. Now if you want to getaway and relax like the comfort of your home choose a Five Star Hotel.

Room Tip: Don't compare Budget Hotels with Five Star Hotels
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, September 19, 2012
Thank you for taking the time to write an, overall, positive review of your recent stay at our ABVI. I'm glad that you found value in the money that you spent for your lodging needs and that we were able to provide safe, clean, comfortable accommodations to you and your family. We hope you'll choose to stay with us again should your travels bring you to our area in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 21, 2012

Checked into first room and it was dirty,window sill had cig ashes on it (non-smoking room) mold on bathroom wall and cieling,dirty towels,not vaccumed.Second room was no better. Not even sure if the doors around the back where we parked locked at all during the night we just walked in. Kids swam in pool and found empty medicine bottles laying around, also pool in need of closing and overhaul.This place can be geared to the budget guest but it does not take alot to be clean. Immediatley checked out and found another place that night - will never be back.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, August 27, 2012
I am extremely disappointed to hear of your recent encounter with our hotel. As a seasonal property, we have to work very hard with our seasonal staff to ensure that they understand the quality standards that we want to impart to all of our guests. Although this is a continual process, we believe that our standards have improved (as evidenced by other good comments about our property). Please treat this as an isolated incident and give us another opportunity in the future to prove our continual committment to quality and guest satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed August 16, 2012 via mobile

We stayed here after a long, long day at Cedar Point. Rates and location from Cedar Point and the highway are very convenient. I was so bummed to get into our room (2 doubles) and find Trent tiny, very hard beds. After a day where your body is sore and exhausted, you hope to relax in a little softness. Not here. Room was very clean and everything else fine but I tossed on that bed the whole night.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, August 27, 2012
Thank you for sharing your recent experience at our hotel. I'm sorry that you did not find the beds to your liking. Unfortunately, this is an area that we get some complaints but, by-and-large, we get a lot of compliments as well. The firmness or softness of a bed is definitely a personal preference--and I'm sorry that it didn't meet your needs. I AM glad to see that you pointed out that, other than the firmness of the bed, the room was clean and comfortable. That's evidence that our housekeeping staff continues to improve and that we are focused on providing a clean, comfortable, safe environment for all of our guests. We hope you'll choose to stay with us in the future if your travels bring you our way again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to America's Best Value Inn Sandusky? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about America's Best Value Inn Sandusky

Address: 5608 Milan Road, Interstate 80/90 Exit 118, Sandusky, OH 44870
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #28 of 34 Hotels in Sandusky
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — America's Best Value Inn Sandusky 1.5*
Number of rooms: 100
Official Description (provided by the hotel):
Your vacation dollar goes farther here where our 100 beautifully appointed guestrooms feature everything you need for a fun-filled vacation including complimentary high-speed wireless Internet access, complimentary HBO and premium channels, an outdoor heated pool with sundeck, in-room coffee maker, and more. There’s also an onsite restaurant and lounge. The famous RoadHouse Restaurant & Saloon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Priceline, Sabre Hospitality Solutions, Cheap Tickets, Agoda, Reservation Counter, Odigeo and Tingo so you can book your America's Best Value Inn Sandusky reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
America`s Best Value Inn Sandusky Hotel Sandusky
Americas Best Value Inn Sandusky
Sandusky Americas Best Value Inn
America's Best Value Inn Sandusky Ohio

Owners: What's your side of the story?

If you own or manage America's Best Value Inn Sandusky, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.