My husband and I booked this place a few weeks ago due to the affordable rate and its close proximity to the Ohio Turnpike and Cedar Point. We were a little nervous reading some of the reviews after we booked. However, we were impressed that the GM has commented on virtually all of the reviews, both good and bad. To us, it meant that the GM is active in stating what this place is, but has also acknowledged suggestions on improvement. Impressive.
In our opinion, this is a great place to stay, at least for one night after an active, tiring day at Cedar Point.
First of all, the staff that we encountered were just stellar. We checked in at @ 9:30 pm on Saturday, July 14th. We were quite exhausted after a full day at Cedar Point. John at the front desk offered us a smile, a speedy check-in, and delightful chit-chat. A simple smile or simple courtesy can so such a long way. John made us feel welcomed immediately. What a wonderful first impression.
We checked into room 139. We found both the room and bathroom tidy. We checked for bedbugs. (I had a horrible encounter with them at a higher class place in Oct of 20011). The mattresses were pristine. (tiny black 'Sharpie" marks means there are bugs, I found this out the hard way). There was some dust on the vent over the shower. I'm pretty casual, so I did not find this as offensive. I dampened a washcloth and wiped the vent. Problem solved. I've stayed at higher-'class' places and witnessed the same thing. I've had a family member and a friend that has done and is currently a housekeeper at a hotel. I understand that staffs (especially at budget places) are short, and they have a minimal amount of time in each room to clean. I understand that their cleaning time gets shortened if they have to clean a room or multiple rooms where there was a lot of 'partying' going on. Thus, some detail work may have to get overlooked from time to time.
The furniture in the rooms is not new, though neither is mine at my own home. This should mean close to nothing for anyone who just wants a decent night's sleep. The TV was large and worked well. The air conditioner was cranked, so it was welcomed after a hot, humid day at Cedar Point. We had to turn it down, but thought that it was lovely that we didn't enter a furnace, and had to wait for the a/c to kick in.
We did notice that there were no official 'mattress pads' on the mattress. There is a very thin unfitted one, like a large towel. So, if one is accostomed or expects to be floating on a cloud, or pillowtop, do not book here and complain. I did feel the 'bumps' in the mattress, but, it was comfortable enough for my tired bones that evening, and I slept a comfortable 9 hours. The pillows are marked 'soft" and "firm,' though both of us could not tell the difference. All seem to be thin, firm and 'unfluffable.' Nothing that we haven't seen at other budget places. We doubled them, and slept soundly. Just a word to road travellers - you won't be sorry if you have enough room to pack your favorite pillow, as I see in airports.
I woke on Sunday at 10 am, ready for free coffee. Five minutes later, I couldn't wait to get two nice cups of coffee, and maybe a muffin or two, as I heard that's what's available. I entered the lobby, and Latora was cleaning up the coffee station, which apparently closes at 10. Latora was EXTREMELY NICE AND ACCOMMODATING. She put cups and sugar out for me, asking if I needed anything else, but apologizing that they were out of creamer for the coffee. I know this wasn't her fault, so i did not complain, I was just so thankful she was so nice. She could have just told me "it's closed." Instead, she went beyond and made sure we got something. AWESOME!
Latora was also the one who checked us out quickly, with professionalism and a smile. Again, that goes such a long way.
I would rate this as excellent for what it should be, especially due to the staff and general manager who has clearly taken the time to address former issues. However, we believe it's Corporate who has fallen a tad short.
If Corporate allows just a tad more for their budget, they could afford ample creamer and coffee, and perhaps a budget for muffins for every guest. I totally understand that this is only offered as a courtesy; but, ABV advertises NATIONALLY - and at the flyers at the front desk - a "Free Continental Breakfast." I understand that does not mean a buffet, but I'd think it means more than a muffin for first-come, first-served. In my opinion, ALL guests should be offered the same thing! I can see why people, especially families would get miffed because of this. Juice wouldn't be a bad option, either, as more families would book here, with confidence that the parents can get a decent cup of coffee until checkout at 11am, and their kids can at least get a glass of juice and muffin to start the day.
However, until Corporate gets a clue, there is a Sonic right next door that opens at 6am, and has juice, french toast sticks, and options for breakfast burritos.
In our view, this place does not need to be 'top of the line.' However, with a slightly larger budget, these hard working people can address the said issues, which would insure full bookings and happy, repetitive guests.
Please give this excellent staff what it needs to make this place as awesome as it should be. Coffee service (with at least powdered creamer) until checkout, an extra housekeeper to handle 'detail' work, real mattress pads to make multiple nights so cozy, they won't want to stay anyplace else, and, since Corporate advertises " free continental breakfast," make sure you order and budget at least one muffin for each guest." Or, better yet, partner with a local bakery for cross-promotion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.