Stayed from 08/30/12 threw 09/02/12 Service desk poor welcoming personal don't look u in the face They don't Listen to you instead their eye on screen when finish registering customer (( he say ooh)) why you didn't tell me what you need from the beginning..
Starbucks Coffe very very nice young lady ( 10am 9/2/12) accidentally I spilled Coffe all over the counter the first thing she concern about was my clothe she gave me new cup with no charge I offer to clean or pay she refused with big smile ..
Gift shop on the day of my departure one of the girls didn't show up at least till 11: o'clock the lady in the candy store helped us by opening the clothe shop for 20: mins and got what we wants from t shirts all what we wants to do is spend our money there.. But it was nice of her ..
Room service poor very poor we took suite for six adult the next day we came back to suite around 3pm no one been there we had to call for house keeping
Saturday came back to room around 4pm room is clean but only find 4 towels for six adults called front desk as a paying customer saying six adults!!suite!! The answer was SO you need more towels !?
Then my attitude kicked in and said no I need just enough for six
The impressment came when i heard the person coming from the elevator talking on his radio with the front desk about me I need more towels in room number @@@ i guessed that everyone around heard my story in that floor..
Water park friendly and smiley personal very nice .
Arcade do not go there to win you have to make kids understande if power goes off on any machine especially when they win a big thing it's normal so they don't get disappointed ..
Location is good close to amusement park
I believe there is no supervisors at all or concern of a management ..
- Also Known As:
- Castaway Bay Hotel Sandusky
- Castaway Bay Hotel
- Castaway Bay Sandusky
- Sandusky Castaway Bay
- Bay Castaway Ohio
- Castaway Bay Resort Sandusky, Ohio
- Official Description (provided by the hotel):
- The Caribbean meets Sandusky at this resort destination for vacationers. With its tropical theme, guests at Cedar Point’s Castaway Bay feel like they have just landed on an island paradise upon entering this lush indoor waterpark resort. Castaway Bay features 237 hotel rooms and suites including family-oriented units, a 38,000-square-foot indoor waterpark loaded with water activities for all ages, a day spa, fitness center, 6,000-square-foot state-of-the-art arcade, a craft and child activity center, three restaurants, retail shops, adjacent marina and space for meetings, group events and birthday parties. ... more less
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