Well - my family and I have stayed at the Maples for 4 years now on our annual trip to Cedar Point, heck my daughter and I even bought their shirts last year, so we have most certainly been supporters of this place. However, this time I was definitely a little disappointed. I called - like a always do in late May to reserve our Family Room #1. The original week we wanted was not available so I moved our vacation back a week and went down later. When we arrived at 10;30am I was told by Steve that Room #1 had been rented to someone else the previous night!! To say I was upset is putting it mildly since I specifically asked for this room and I reserved well in advance. He seemed upset that I was upset and said well room #2 is the same and I was like I asked for #1 for a reason - in room #1 you have noone on the right side of your room so it is less likey to be bugged by noisy neighbors. He said "well do you want me to ask these people to move" and I said yes. So he proceeds to tell us that it will now take another hour to get the room vacated. We left and came back an hour later and he rudely told my husband that because we had to have people leave it will now be at least another 2 hours till we could check in(sorry not good customer service at all). The 2nd day we went to the park only to return to unmade beds, no towels, soap - it was obvious we did not get any room service at all. I made the front bed and then Joan(bless her heart) was nice enough to come down and make up the back bed and give us towels and toliet paper, etc. Now - I am not a picky person, but I felt we should of at least been given an apology for 2 days of bad service. My daughter adores this motel and I will probably return but I still feel like an apology would not have hurt or maybe even a discount on a future stay for the inconvience.
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- Also Known As:
- Maples Hotel Sandusky
- Maples Motel Sandusky, Ohio