We have visited Kalahari several times. The staff goes above and beyond to make you happy and feel at home. On our last visit I was quite disappointed in the condition of our room for the price we paid. I did not get a chance to write a letter as soon as we got home as I had hoped. So, when I received the customer survey I was quick to fill it out. After completing it I decided to send an email with the same info as I wasn't sure it would go to anyone at the resort specifically. So, I copied and pasted it into the Contact Us form on their website. I received no response. A week later I decided to send it again in case I had entered the wrong email address and did not receive their response. I also included in this one that I was resending a previous email and was disappointed that I had not received a reply. I again received no response. Below was my letter and a basic review from the resort.
I recently completed a survey for my stay at the Sandusky resort 7/XX-7/XX. I don't know how closely the comments are monitored and felt it was important to share my thoughts with customer service in order to provide Kalahari with some feedback that I think it is necessary to note.
We were in room 46XX. While we had a great trip I was disappointed in some minor things with our room. All of which are wear and tear.. But, for the cost of the room its a disappointment. The couch had a hole in the arm (all of the furniture was showing some wear). The wall where the arm chairs sat was badly damaged (we moved one for better TV viewing), the same with the wall where the bar stool sat, the black painted air vent by the table was chipped, Our kitchen faucet had to be turned on and off just right or it was slipping out of place and wouldn't turn off, the drain to the tub was broken. I also was disappointed to only have one type of pillow. They were very lumpy and firm. I also found our sheet pan to be dirty. I thought it was a baked on food stain until I ran a wash cloth over it and found it just needed washed. Finally, on the day of our departure I noticed the inventory list of items in the room. When you arrive and wait to get into your room your main priority once you do is to change, put things away and get to the fun. I never noticed this on the counter. I did do a check and the sizes and quantities of glasses did not match. I guess it was a little late to notify someone upon our arrival. There were a lot of questions that popped up where I was trying to figure out where I could get the answer. There are a lot of flyers of information in random places throughout the room. It would be nice if there was a resort book that you could go to with all the resort information.
A side suggestion would be to put a lock (chain type or similar) high up on the balcony doors. I couldn’t help but be a little paranoid about my kiddos waking up and opening the door and climbing. It would provide a nice peace of mind. We chose to have them sleep on our floor rather than the fold out couch. And, finally, I spent a lot of time searching for a list of rides with height requirements and failed. Short of walking up to each slide with my half inch too short child and getting her hopes up, I wasn't able to find this information. I suppose I could have gone on the website and visited every ride's restrictions and made this list myself. I saw the sign in the front which did list requirements. But, it didn't say "here's all the attractions that don't require 42"" so I would have had to try to use the process of elimination. I found it odd that she was able to do all of the slides on the fort inside but when we went outside she was told she could not do the slides with tubes in the 48" and under area. This caused us to be inside a lot more than we had hoped for our first summer trip after many winter trips and our excitement to be able to come and enjoy the outdoor attractions, which are PERFECT for a young family!!!"
- Also Known As:
- Kalahari Waterpark Resort
- Kalahari Hotel Ohio
- Kalahari Waterpark Hotel
- Kalahari Waterpark Sandusky
- Kalahari Resort Sandusky Oh
- Kalahari Waterpark
- Kalahari Waterpark Hotel Sandusky
- Kalahari Water Park
- Kalahari Resorts & Conventions Sandusky, Ohio
- Official Description (provided by the hotel):
- Kalahari Resorts Sandusky provides water parks, Safari Outdoor Adventure Park, indoor/outdoor water park, catering/wedding facilities, spa, salon, fitness training in fitness center, dining options, and more.Over 850 beautifully appointed authentic African-themed guest rooms and suites offer coffeemaker, vacation sized refrigerator, microwave, free high speed Internet access, voice mail, TV, iron/ironing board, in-room safe, pay per view movies, and much more. ... more less