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“Nice hotel to sleep” 4 of 5 stars
Review of BEST WESTERN PLUS Sandusky Hotel & Suites

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BEST WESTERN PLUS Sandusky Hotel & Suites
2.5 of 5 Hotel   |   6011 Milan Rd., Sandusky, OH 44870   |  
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Special Offer
1,000 bonus reward points
Ranked #4 of 34 Hotels in Sandusky
Certificate of Excellence
Marion
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel to sleep”
4 of 5 stars Reviewed August 2, 2014

We stayed at Best Western for one night. The receptionist was very pleasant and accommodating. The room was large and clean for the most part. We had a hot tub suite and there was some hair in the tub so we didn't use it. Otherwise, the room was very clean. Beds were very comfortable and clean. We slept through breakfast so I can't give my opinion on it. Overall, I would recommend this hotel if you are traveling to Sandusky.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, August 10, 2014
Thank you for taking the time to offer such a kind rating and review of your recent stay with us. I'm glad that you found our amazing staff pleasant and accommodating and that you found the property to be clean and in good repair. I'm very sorry about your finding hair in the tub. I'm hoping that you let our staff know about this right away so that issue could be resolved.

Thanks for choosing to stay with us and for recommending us to others. We hope to see you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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619 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Newark, Ohio
2 reviews
5 of 5 stars Reviewed July 29, 2014

We really enjoyed our stay here. It is in a great location for Cedar Point visitors. The staff was so friendly and helpful, the room was very clean, and the breakfast was good. There was a therapy pool located downstairs, which was very nice and we were also able to use the pool next door (while staying at this best western, guests are also able to use the amenities in the hotel right next door). The pool next door was really nice. There was an indoor pool and hot tub, as well as an outdoor pool with a bar. There is also an Italian restaurant located in the hotel as well. Overall we really enjoyed our stay.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, August 2, 2014
Thank you for taking the time to share your experience of your recent stay with us. We're glad that you found our location convenient and that you found all of our amenities to be of value. We're also particularly proud of our very customer-focused staff and happy that you noticed and shared this with other potential future guests.

Thanks for choosing to stay with us. We hope to see you back again soon!
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2 reviews
5 of 5 stars Reviewed July 29, 2014

Friends stayed there and was very pleased. The hotel lobby and room was very clean. The staff provided friendly service. Convent location to everything. It was nice and quiet. I would recommend this hotel to other friends coming into town in the future!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, August 2, 2014
Thank you for taking the time to offer suck kinds words and an awesome rating and review of our property. We're happy to hear that your friends enjoyed their stay with us and that we'll be your "go to" hotel should you need lodging accommodations for other family or friends in the future!
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Orrtanna, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

This was a nice hotel. The room was clean and the bed was very comfortable! I have back issues which makes it hard for me to sleep. The first night in this bed was the first good night's sleep I've had in over a year! THANK YOU BEST WESTERN! The breakfast was amazing! There was the usual cereal, waffles, coffee and juice but there were many other things to choose from as well. Sausage gravy, eggs, fruit and cinnamon buns just to name a few.
The only negatives I saw was the lighting in the bathroom is very dim and you can hear the traffic (at least on the highway side of the hotel). Good thing the bed is so comfortable! You'll fall asleep soundly and won't hear it for long anyway! We would definitely stay here again.

Room Tip: Rooms opposite the highway may be quieter.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, August 2, 2014
Thank you very much for taking the time to share your recent experience with us. We're so happy that you chose to stay with us and that you found the beds and other amenities so inviting, comfortable, and attractive. We will definitely take a look at the lighting issue that you brought up as we've not heard this comment before.

Thank you for your future loyalty. We can't wait to be of service to you and your family again in the future!
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Wilmington, Delaware
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 24, 2014

My partner and I were in town to visit Cedar Point and this hotel was the most reasonably priced.

We got there in the afternoon and luckily our room was ready (King Bed Suite). When we got to our room we noticed a few things.


1) the king size bed WAS NOT a King bed (we have one at home and in my opinion it was probably a queen bed).

2)The security latch on the door was broken.

3)No coffee filters

4) outdated

5) clock was not set


But we weren't staying there for coffee and we defiantly didn't plan on getting robbed so it wasn't brought to managements attention. But it did show that maybe things are rushed and more attention is needed especially since it was a higher tier hotel.

I do have to say that the gentlemen who work at the front desk were really nice. The female that we encountered Wednesday evening was not personable and seemed to be preoccupied with other things when my partner went to front desk to ask a question.

Regardless if you are looking for a nice hotel that's close to Cedar Point I would stay here.

If management reads this I do hope they look into improving how the housekeepers clean the rooms. The rooms don't have to be perfect but setting a clock and having coffee filters in the room does not take that much time.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, July 26, 2014
Thank you for taking the time to share your recent experience at our hotel. You're absolutely right--coffee filters and having the clocks set correctly are simple and minor issues that guests should not have to concern themselves with. We will certainly review our standards with our housekeeping staff to ensure that they have a clear understanding of all of the amenities that belong in guest rooms.

We actually do not have any queen sized beds in our hotel. We only have full-sized (double) beds and king sized beds--so I'm not sure how to respond to that part of your comments. I'm glad to hear that the majority of the staff were pleasant and helpful. I have a feeling I know which person you're talking about who wasn't as personable and we will definitely assist and coach her to do a better job interacting with our guests.

Thanks for choosing to stay with us. I'm happy to hear that, despite the little inconsistencies, you'd stay with us again in the future. That says a lot--and we're very grateful for your patronage!
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carol stream, United States
1 review
5 of 5 stars Reviewed July 23, 2014

We had a great stay, They upgraded us for free. the rooms we clean. the bed where comfortable. over all a great stay. I am glad i pick this hotel. I would stay there again. and i would tell everyone i know to stay there as well.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, July 26, 2014
Thank you for the wonderful five-star rating and review of your stay with us. I'm elated to hear that you enjoyed your stay as much as you did and that we were able to upgrade your room at no additional charge. Thank you for the recommendation. We hope to have you back as our guest again in the future!
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Ohio
2 reviews
5 of 5 stars Reviewed July 22, 2014

Accessible hotel room was great. Breakfast was very good with some healthy options. Breakfast room was staffed too for help needed and food continually replenished. Small spa pool was great for a quick swim before working evening. Staff was very helpful and quickly attentive to requests and need a bit of fast maintenance.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, July 26, 2014
Thank you for choosing to stay with us and for sharing your positive rating and review. It was our pleasure to be of service to you and we're glad you enjoyed your stay with us. We look forward to seeing you back many more times to come!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Sandusky
#3 Romantic Hotel in Sandusky
#4 Family Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio

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