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“Friendly Front Desk” 4 of 5 stars
Review of BEST WESTERN PLUS Sandusky Hotel & Suites

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BEST WESTERN PLUS Sandusky Hotel & Suites
2.5 of 5 Hotel   |   6011 Milan Rd., Sandusky, OH 44870   |  
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Ranked #2 of 34 Hotels in Sandusky
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Friendly Front Desk”
4 of 5 stars Reviewed February 25, 2013

It's rare to run into someone who is genuinely friendly without being syrupy or intrusive. Mary (evening) was the best front desk experience. She was friendly and helpful. I arrived late and weary. She made it feel like I was getting home rather than to yet another hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 10, 2013
Thanks for taking the time to leave such a wonderful complimentary review and rating of your recent experience with our hotel. I'm so happy to hear that Mary was attentive, friendly, and accommodating--although that doesn't come as a surprise--she's absolutely one of our most valued management team members and does her best always to instill our quest to all of our staff to be the #1 rated hotel in the Sandusky area.

We look forward to being able to be of service to you again in the near future!
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517 reviews from our community

Traveler rating
    223
    171
    79
    32
    12
See reviews for
243
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

After trying two other hotels with no vacancies I went to this hotel after an unexpected trip to Sandusky. It was the middle of the night and they were very accommodating. The lady at the front desk was very helpful. The rooms were clean and the beds felt like home. We were late for breakfast and expected the food to look picked over but this was not the case. Everything was fresh. The pancake machine is a nice improvement over the messy waffle iron most hotels have and they were very good. The location is very close to the water parks as well as the 24 hour super store. This ended up being very convenient because I had to make two trips there at night.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 10, 2013
Thank you for taking the time to rate and review your recent stay at our Best Western PLUS! We're so happy to hear that our staff was attentive and accommodating and that you enjoyed all of the amenities our hotel provides.

We look forward to welcoming you back during a future visit to our area!
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LaGrange, Kentucky
2 reviews
5 of 5 stars Reviewed February 16, 2013

Booked this hotel on a business trip and arrived later than expected. Staff was more than happy to assist and got me right in my room. Being unsure if the weather for the next day, I was able to call just at checkout time from away from room and was assured that my room would still be available if the weather changed and that I would also be able to have a late check out!

Everyone was very friendly and the room was spacious, comfortable and well worth the money.
I will be back!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, February 18, 2013
Thanks for taking the time to rate and review your recent stay at our hotel. It's gratifying and reassuring to know that you'll choose to stay with us again and that we were able to meet and exceed all of your needs. We look forward to welcoming you back as our guest in the very near future!
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Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2013

Hotel is very attractive and clean. Staff are very freindly and accomadating. Hotel is near Cedar Point theme park and other water parks. It is near many dining opportunities and shopping locations such as Walmart, a shopping mall, drug stores. I would recommend this location for a vacation or business stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, February 18, 2013
Thanks very much for your complimentary and thorough review of your recent stay at our hotel. We're glad that we were able to meet (and exceed) your expectations and TRILLED that you've given us your seal of approval and recommendation! We look forward to seeing you again soon!
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Sandusky, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2013

My husband and I stayed at the Best Western in Sandysky Ohio on Milan Road on Feb 12 2013. We found the hotel to be extremely clean and quite comfortable. We both found the room very conducive to sleeping. The beds were very comfortable. We didn't hear a lot of hallway noise. We both slept very well. The woman at the desk who checked us in seemed sincerely kind and helpful as was the woman who checked us out. We plan on staying at this hotel again. We had a very good experience.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, February 18, 2013
I and the entire staff are SO happy to hear about your satisfaction with your recent stay at our hotel. We're very proud of our staff and the commitment they have to top-notch customer service. We truly believes that this is what sets us apart from other hotels and is a large part of how we've been able to achieve the #1-ranking hotel in the Sandusky-area on TripAdvisor.

Thanks for contributing to our success. We truly appreciate your business and can't wait to serve you again in the future!
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2013

Mary at the front desk in the evening was very accomodating. She helped us with being comfortable with our room setup, placed us in a quiet location, provided a goodie bag for being a BW rewards member, offered menus for delivery options, and gave my two year old some animal tourist ads to keep him occupied.

The room was clean and the high ceilings were a nice touch, and the microwave and fridge was very helpful. My family loved the therapy pool. The breakfast was a good value and was more than your average continental breakfast. The staff was quick to help out with trying to figure out how the shower worked and even followed up to us on how our morning went, etc.

This is now the preferred hotel my family will stay at when going to see the attractions in Sandusky because you cannot beat the service and ammenties you get here as comparted to the other hotels in the area for the price paid. I will highly recommend this hotel to friends and family.

Room Tip: The sofa in our king bed room did not pull out so I prefer the room type with two beds when travelin...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, February 18, 2013
We're SO excited to hear that you've joined thousands of other people who now choose the Best Western PLUS Sandusky Hotel & Suites as their choice destination property when staying in the Sandusky area! The review that you left was very complimentary, detailed, and through--and this will undoubtedly help other guests make the wise decision you made.

Thanks also for noticing and commenting on our commitment to outstanding and unparalleled customer-service. Mary is one of our company's BEST employees in this regard and, as the General Manager, she reads each and every one of these reviews. I know that she'll be pleased that she was able to be a successful part in the enjoyment of your stay.

We look forward to seeing you again very soon!
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 10, 2013

Hotel was very clean and the service was great. Our room did not have hot water so the shower was a little bit chilly, but they gave us a 20% discount. It was a nice hotel for a reasonable price! Next door there is a good restaurant and bar called Baci. It's walking distance and has good food.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, February 18, 2013
Thank you for taking the time to rate and review your recent stay at our hotel. I apologize for the inconvenience of the water problem but rest assured, that problem was isolated quickly and has been rectified. Thank you also for your kind remarks about our restaurant next door--Baci. We're glad that you were able to stay at the #1-ranked hotel in Sandusky as well as dine at the #1-ranked restaurant in the area as well. We look forward to your future visits!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#2 Romantic Hotel in Sandusky
#2 Family Hotel in Sandusky
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio

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