We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Good Place To Stay” 4 of 5 stars
Review of BEST WESTERN PLUS Sandusky Hotel & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN PLUS Sandusky Hotel & Suites to your Saves list
BEST WESTERN PLUS Sandusky Hotel & Suites
2.5 of 5 Hotel   |   6011 Milan Rd., Sandusky, OH 44870   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #2 of 34 Hotels in Sandusky
Certificate of Excellence 2014
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“A Good Place To Stay”
4 of 5 stars Reviewed April 23, 2012

Rooms are clean. The staff are polite and friendly. Nice exercise equipment.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, May 10, 2012
Thanks for your great review of our hotel property. We look forward to welcoming you back on your next visit to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

551 reviews from our community

Traveler rating
    240
    186
    81
    32
    12
See reviews for
255
102
14
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Central Coast California
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2012

Have been visiting Sandusky on business every spring and fall for about 20 years. used to stay at Holiday Inn Express which was passable, but is now defunct. Have often used Fairfield but they became impossible (no double beds available, or available at a higher price, day prior cancellation policy, etc.). I should mention that I'm a Priority Club Platinum member and a Marriott Gold member but often there seems to be little benefit for the loyalty. This year decided to give Best Western a shot. Mostly good experiences with one disaster. Bust the Sandusky BW convinces me that I should persevere. Check In, the room, the value, the appearance of the hotel, check out, breakfast; in short, the whole package, was first rate. Highly recommend.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
Thank you for commenting on your recent stay at the Sandusky Best Western PLUS. We're glad that we were able to meet and exceed your expectations and hope to welcome you back on a future visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandusky, Ohio
2 reviews
5 of 5 stars Reviewed April 8, 2012

Not sure what Larry and Sally were talking about, but this hotel is not old. From what I understand it's only a few years old, if that. You can tell this from the tile on the floor to the all granite appointed bathroom. The desk clerks on duty were very helpful during our event and during our stay, always mentioning to us that if we needed anything, to just ask. The room was clean, we were on the fourth floor which was very quiet. Although not the fault of the hotel, I wish guests would understand and learn how to shut hotel doors and not slam them. Seems no matter where I stay, this always happens. All in all I could not ask for much else during our event and stay.

Room Tip: If you are a business traveler or couples, we were told to try to get a room on the fourth floor as...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
Thank you for taking the time to review your recent stay at our hotel property. We value ALL feedback but it's especially nice to hear when guests' expectations are met or exceeded. It might be helpful for you to know that the ways that hotel room doors slam shut is actually a mandate of the fire marshall in most circumstances. It assures that, in case of a fire, rooms are protected by their fire-rated doors. Again, thanks for your feedback. We look forward to serving you on future trips to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2012

The front desk lady named Mary gave my little sister popcorn when she had cut her foot in the swimming pool.At first,I thought she was kidding but later when she brought some extra towels to our room(which by the way she did quickly)I found out she really wasn't kidding!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
It's great to hear when our staff goes "above and beyond" to meet or exceed guest expectations. This is what we continually work toward in developing and training of all of our staff. Thanks for choosing to stay with us and we look forward to your future visits!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
holland, Mi
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 27, 2012

We recently stayed at the Best Western at Sandusky, Ohio. The room was just OK and even though they say that it is a non-smoking hotel - you can tell it hasn't always been that way.
We were very road weary when we arrived otherwise I think we would have looked elsewhere.
The room had a smoke smell and the front desk staff offered to come spray our room with deodorizer but we figured that might make it worse. The breakfast was not the best and I think next time we will be staying somewhere else.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
Thank you for taking the time to review your stay with us at the Best Western PLUS Sandusky. Although our hotel is 100% smoke-free, unfortunately, from time to time, guests ignore our policy and smoke in their rooms anyway. We do everything in our power to return the room to it's "smoke-free" state, but sometimes, it takes a while and a few treatments to make a difference. Should you ever experience this problem again in the future, whether in this hotel or another, please feel free to ask to be moved to another room. In terms of the age of our facility, we are one of the newest, if not THE newest, hotel properties in the Sandusky-area. We pride ourselves on a great ambiance and knowledgeable and helpful staff. We will certainly use your comments to ensure continuous quality and improvement. We hope you'll choose to stay with us again in the future to witness, first-hand, our committment to this goal!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Butler, Pennsylvania
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2012

Enjoyed our stay very much! Kevin (desk clerk) was very helpful. The cleaning staff had not cleaned the correct rooms, so a king bed was not available upon check-in. He made it very worth our while, rate-wise, for the inconvenience! Breakfast was tasty!

The cleaning staff; however, were lacking. They did not change our sheets, which were noticably in need of washing. They did not replace coffee or cups for the next day. There were hairs in the bathtub prior to us checking in.
But, after 4 years of dating, we got engaged here! Won't ever forget it!

Room Tip: room at end of hall is very quiet
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
Thank you for taking the time to review and comment on your recent stay at our property. It's wonderful to know that our facility played such a huge role in your engagement--congratulations and best wishes. It's also your comments that help us to work toward our goal of continuous quality and improvement. Rest assured that your comments regarding housekeeping have been reviewed with our general manager as well as our executive housekeeper. Thank you for helping us to provide an unparalleled guest experience for future visitors and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ostrander
1 review
5 of 5 stars Reviewed March 15, 2012

I would like to say that it was an absolute pleasure working with Mary when we arrived at the hotel on Friday, March 9, 2012. Our refrigerator wasn't working when we arrived, so she got one from another room in a matter of minutes. I wanted to see the Ohio State Mens Basketball game and it wasn't going to be on our TV in the room. She found the channel for me on the TV in the breakfast room and I went down and watched the game. I think the TVs in the rooms should be upgraded to receive the channels that the breakfast room TV has. It doesn't make sense that the game was on that TV and not in our room. Mary is a great asset to your hotel. She deserves any recognition that she gets for her outstanding service.

Room Tip: If you want good service and a good hotel to stay for a few nights, call Mary at the Best Western in...
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, April 22, 2012
Thanks, so much, for taking the time to review and comment on your recent stay with the Best Western PLUS Sandusky. It's great to hear when our staff does exactly as they've been trained to do--provide unmatched customer service and satisfaction; this is the hallmark of our operation. We look forward to serving you again on a future visit to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Sandusky Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Sandusky
#2 Family Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Cheap Tickets, Orbitz and Hotwire so you can book your BEST WESTERN PLUS Sandusky Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sandusky Hotel And Suites
Best Western Sandusky Hotel Sandusky
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Sandusky Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.