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“Family Reunion at Maui Sands” 4 of 5 stars
Review of Maui Sands Resort & Indoor Waterpark

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Maui Sands Resort & Indoor Waterpark
2.5 of 5 Hotel   |   5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)   |  
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Hotel amenities
Ranked #14 of 34 Hotels in Sandusky
Lyndhurst, Ohio
2 reviews
“Family Reunion at Maui Sands”
4 of 5 stars Reviewed July 9, 2014

After a year of planning, my in-laws family reunion was held last weekend at Maui Sands. A great time was had by all. I would like to say a special thank you to "DOC". He went above and beyond to accommodate our large family and made us feel right at home. It would have been great to have the rooms all in one area or perhaps accommodate the elderly so that walking was minimized. Also I was given a hard time by the front desk when I asked for a king vs queen bed. We were eventually moved but I felt the female front desk was everything but professional when I made my request.

Room Tip: Please be specific when requesting your room. If you need any type of special accommodation you hav...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 15, 2014
Dear JaynTee44124:

We are extremely pleased your family reunion at the Maui Sands Resort & Indoor Waterpark was a big hit!

We appreciate the opportunity to host such a special event.

Thank you for the kind words about Doc. He is a wonderful ambassador for the resort.

We are disappointed that the front desk was not as cooperative as you would have liked. We want all of our Team Members to treat our guests professionally and courteously.

We hope you will stay with us again soon. Your patronage is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

very nice and pleasant. staff is very helpful, and water park is main thing to do here, and hotel rooms are quiet and pleasant. room service and food, bar is also excellent. bunk beds are really good to sleep and play for kids.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 15, 2014
Dear Sreenivasa Moha:

Glad to hear everything went so well with your visit to the Maui Sands Resort & Indoor Waterpark.

We want to provide everyone with a very special day.

We were also very pleased that our Team Members treated you courteously and professionally and that your accommodations were clean and comfortable. The suites with the bunk beds are especially popular with young families.

We hope you will visit with us again soon. Your patronage is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

If your going to cedar point its the best place to stay .This hotel was so unique and fun to stay at.we had a pleasant two-night stay.It was a great hotel, 15MIN drive to cedar point.we had a blast at water Park and we enjoyed the slides. As for the rooms they were comfortable beds, friendly staff, free breakfast,indoor pool. great location with lots of dining options in nearby.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 14, 2014
Dear VENKATA VENU A:

Glad to hear your visit to the Maui Sands Resort & Indoor Waterpark went so well. We always strive to provide the highest level of guest service and satisfaction.

As part of our commitment to our guests, we want to make sure our rooms are clean and comfortable and that our Team Members treat our guests professionally and courteously.

The complimentary hot buffet breakfast is very popular with our guests. With eggs, sausage, pancakes, biscuits and gravy, cereals, juice coffee and breads, it is a great way to start the day.

We appreciate your endorsement and hope you will stay with us again very soon. It is always nice to have someone who lives so far away stay with us.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2014

If your going to cedar point its the best place for the money to stay .This hotel was so unique and fun to stay at.we had a pleasant two-night stay.It was a great hotel, 15MIN drive to cederpoint.we had a blast at water Park and we enjoyed the slides. As for the rooms they were comfortable beds, friendly staff, free breakfast,indoor pool. great location with lots of dining options in nearby.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 13, 2014
Dear laxmiteja:

Glad to hear everything went so well during your trip to the Maui Sands Resort & Indoor Waterpark.

We appreciate your recommendation and endorsement. It means a great deal to us.

Your itinerary was perfect and well-planned. Cedar Point & Maui Sands -- lots of fun in both locations!

Thanks for telling us about your visit. It is always nice to hear from a satisfied guest.

Hope you will stay with us again soon. Your patronage is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 7, 2014

I booked this hotel with a groupon. The deal was a room that has a semi-private bedroom and a room off of that with four bunk beds. The deal also came with dinner (pizza, soda, and pasta for 6) for $160.00 a night. during the week. We stayed Wed. and Thurs night checking out on Friday.

First, if you are going to Cedar Point and want to enjoy the waterpark, don't stay here. The hours are not condusive to Cedar Point. We came in Wed. and were able to enjoy the waterpark until 8p as we did not go to Cedar point the day of check-in. They will let you use the water park the day of check in before you check in and you can use the waterpark the day of check out as well so if you are not going to Cedar Point, you can take advantage of the waterpark outside of your stay on your first and last days.

The next day, Thursday, we had a trip to Cedar Point planned and the waterpark opened after we left and closed before we got back. Also, the dinner that was included in our groupon is only at the restaurant in the back that doesn't open until 11am and closes at like 8 or 9pm. It varies based on how busy they are so you can't know for sure when they will close. So, we actually postponed going to Cedar Point on Thursday until after the restaurant opened so that we could order the dinner, took it back to our room and heated it up after we got back from Cedar Point later that night. So the pro is that they let us place the order as a lunch (it is just a voucher so it really doesn't matter when you use it) and the con was that we had to wait for the restaurant to open to order the dinner and that put us 2-3 hours behind getting to Cedar Point.

Pro: Waterpark Con: It closes at 8pm and they do not have an indoor or outdoor pool.
I stayed at the Quality Inn and Rainwater park last year and their waterpark was open until 10p and they had an outdoor pool and cost less.

The hotel seems to be under some construction at this time as well. The staff was friendly enough and we were given everything we were promised with the groupon. The room we had goes for around $208.00 a night normally and there is no way I would pay that for that room. It is basic and a bit dated.

We did meet Doc until the last day of our trip and he was very friendly and outgoing but other than that, we really didn't have much contact with the staff.

I will say that there have been some changes to the lobby since the pictures on their website were taken and it is much darker than what is pictured.

There were very few towels in the room and only one shampoo, conditioner, and soap. Seemed odd for a room that sleeps 6. However, when I called downstairs for extra towels, they were brought up in a timely manner. I left a note for housekeeping the next day requesting extra toiletries and they did leave 3 of each for us. There were two toilet paper holders in the bathroom and each had less than a quarter of a roll when we got there and there wasn't a new roll in the bathroom so with four people, we ended up running out and using tissues. I asked for two rolls to be left the next morning when I left the note for housekeeping and they did oblige but I guess I don't feel like I should have to ask for a new roll of toilet tissue to be left in a room that is supposed to sleep up to six. It just seemed like with the hotel being under new management that they are only giving what is asked for and at the prices that they charge, I feel like the toiletries should be there. I shouldn't have to ask.

The breakfast was decent enough. Not a lot of healthy options though. It was hot as promised though.

Overall, if I was coming just to enjoy the waterpark, I would take advantage of the groupon again. I would not stay here without some sort of freebie or discount though. Their regular prices seem to be overpriced for what you get. I can't say I wouldn't stay here again, but I would consider other options as well.

Definately consider what other plans you have outside of their waterpark and double check the times of your other plans compared to their waterpark hours so that you can make sure it is worth it to stay here so that you can enjoy their amenities.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 12, 2014
Dear ahunting:

Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark.

We are glad you had an enjoyable stay and were able to take advantage of the Groupon coupon. It is very popular with our guests.

During the school year, we operate on a reduced schedule during the week and are only open from 10 a.m. to 10 p.m. on Fridays and Saturdays. During the summer, the waterpark is open from 10 a.m. to 10 p.m. daily through the end of August.

We are pleased our Team Members were able to provide prompt service when you requested additional towels. We want to excel in guest service. We appreciate the kind words about Doc. He is an excellent representative for the resort.

We hope you will reconsider and visit with us again. Your patronage is very important to us.
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Brampton, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 6, 2014

Pros and Cons.

Pros:
-Doc (give this guy part ownership of the resort!!!)
-location
-breakfast (biscuits, gravy, n tatertots awesome!)
-indoor waterpark was okay but small

Cons:
-hotel is dated, carpets in the hallway and rooms needed to be changed!
-toddler pool area in need of an upgrade (pylons as volcano water splash?!?! Lol)
-COLD temperature in the indoor park due to immature lifeguards keeping the doors ajar to let cool air in for their own comfort!!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 11, 2014
Dear Rc R:

Thank you very much for staying at the Maui Sands Resort & Indoor Waterpark. Your patronage is very important to us.

We are glad you enjoyed your to the waterpark and the complimentary hot buffet breakfast. It is a great way to start the day.

Doc is an excellent ambassador for the resort. We want all of our Team Members to treat our guests professionally and courteously.

Unfortunately, we are unable to remove all of the marks on our carpets. They handle a lot of traffic. Sorry you were cold in the waterpark. Our guests should be warm and comfy in the waterpark.

We appreciate your input. Feedback from our guests will help us improve in the future.
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Cleveland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

We arrived early, around 10am. Place was filthy. We started walking around the hotel, and it seemed to get worse and worse. The "arcade" had a table littered with beer and cups. Several walls weren't even painted completely. Room had several stains on floor and walls, and the light In the bathroom was burned out. The waterpark itself was cold inside, but the water was warm. There were plenty of lifeguards all over, however they didn't seem to pay attention at all. Several of them were at there stations doing push-ups. One guy was actually playing with one of the water jets. This was in a kiddie pool! We had to fight to cancel are second night, and will be staying at kalahari. the extra money is worth it

  • Stayed July 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, July 11, 2014
Dear Rmccvnp:

Sorry you had such a disappointing stay.

Most of our guests have an enjoyable visit and many are repeat customers.
Your visit was a deviation from the norm.

We are also displeased with the actions of our lifeguards. We want all of our Team Members to treat our guests professionally and courteously. We want all of our guests to have a wonderful visit to the resort.

Please call us so we can discuss your visit in greater detail.

Your feedback is important to us. It will help us make improvements in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maui Sands Resort & Indoor Waterpark

Address: 5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #14 of 34 Hotels in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Number of rooms: 275
Official Description (provided by the hotel):
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more   less 
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio

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