When we're met at the registration desk by someone apologizing, that should have been a clue. When we got to the room and the door keys didn't work, that should have been a clue.
When we asked for an ice bucket and got 2 paper cups, that should have been a clue.
When we had to walk outside back to our room from the water park, that's a clue.
When the towel bar fell off the wall, that should have been a clue.
We missed all of these clues, along with having to make coffee in the bathroom because of broken receptacles. Having to go to the front desk for towels because we never saw anyone from housekeeping even after calling. Take it from us, save your money and go to one of the more expensive water parks in town. The people operating this "Resort" have no clue what they are doing. We figured it would not be on the same level as Great Wolf or Kalahari but this was ridicules. Because of construction you had to navigate a maze of hallways that were not marked in any way. This led to me and my family running outside in sub-zero weather (we were wet by the way) in order to get to our room. This was preferable to wandering aimlessly for another 20 minutes trying to get past the construction. When we did find an employee and asked how to get around the construction they said it was complicated and a long walk. The only reason I gave this a "Poor" rating instead of "terrible" is that the actual water park was not bad. Not on par with the big 3 but the kids still had fun. The flooring at the water park is extremely slippery, I saw several people, kids and adults, go down. Someone is going to get severely hurt and the "slippery when wet" signs will not protect them from litigation. Maui Sands need to remove the word "Resort" they are anything but.
- Official Description (provided by the hotel):
- See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more less
- Reservation Options:
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- Also Known As:
- Maui Sands Resort & Indoor Waterpark Sandusky, Ohio