I had recently wrote a review on trip advisor about maui sands being "managed properly" but it turned out completely false!!!
My family and I traveled to maui sands because of its new water park and I had a major problem upon check in... The room I originally booked (threw the hotel) a king jacuzzi suite was not the room I walked into. Walked all around for 10 minutes until I found the room and was not it at all!! The hotel on the sides of the building looked like a cheap motel. Its layout is so complicated, buildings have numbers and stairs with no elevators and I don't even want to mention the smell (awful). Went back down told the receptionist she said I'll move you to another room, this was after half an hour of explaining the rooms were wrong! She even came with me and showed me the other room and STILL was the wrong room. She upgraded me to the best suite available, it was very spacious and nice and comforting. Finally I started my weekend vacation with my family and even tho I was in a good room I still felt uncomfortable just because check in never been so difficult. My son and nieces and nephew LOVED the waterpark they had a great time. So when it was all over we went home and the next day was still feeling uncomfortable about my experience, so I called and spoke to the hotel manager JEFF, he told me I'm sorry and we care about our guest and blah blah blah and offered a free room for one night. I was happy because I didn't call to get anything but to make sure the staff knows how to assign rooms to guest. So I wrote a good review about the place being managed properly, and still waiting for my certificate for my free room, and waiting a month passed and NOTHING! So I called and spoke to him again and he didn't even know who I was even after explaining my situation again, and asked him for the certificate he said he sent it but will send another one again... So it's been 3 months and NOTHiNG !!!!!!!! So much about them caring for their guest.
- Official Description (provided by the hotel):
- See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. With our "soon to be Famous Hot breakfast" you will walk into a true Hawaiian themed property. You’ll experience the little touches that you’d only find in any Hawaiian home. And always, the warmth of a smile, because once you’re here, you’re family. When you compare the value you’ll receive at the Maui Sands Resort against the area’s other lodging choices you’ll be proud to call Maui Sands home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Tingo, Priceline, BookingOdigeoWL, Venere and Agoda so you can book your Maui Sands Resort & Indoor Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Maui Sands Resort & Indoor Waterpark Sandusky, Ohio