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“This place is the best!!!!!” 5 of 5 stars
Review of Maui Sands Resort & Indoor Waterpark

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Maui Sands Resort & Indoor Waterpark
2.5 of 5 Hotel   |   5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)   |  
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Hotel amenities
Ranked #9 of 34 hotels in Sandusky
Geneva, Ohio
1 review
1 helpful vote 1 helpful vote
“This place is the best!!!!!”
5 of 5 stars Reviewed April 20, 2013 via mobile

Leroy cooked our food we brought in because of our unfortunate cercumstances at our other destination. Tommy and Derek are phenomenal bartenders and wemt above and beyond to service us north east Mudders, Jessica for taking care of us upon arrival and last but not least Angela huether I think she is very professional and took care of us very very very well!!!!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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695 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • Any
English first
Toledo, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2013

There is plenty to do for all ages. If you don't have fun it's your own fault. It was a great value for the money. The room was nice and clean. The check in/out process was easy. I loved the bracelet that they use for your key so you don't have to worry about losing your key in the water. The snack bar had a nice variety of food choices and I thought they were reasonably priced compared to other indoor water parks we have been to. They had a lot of life guards. All the staff was very friendly and willing to help if you had questions. The Free breakfast in the morning was awesome. They had a wonderful variety. I do wish they had something in the rooms to hang your swimsuit and towels up. We also didn't use all of our arcade tokens due to broken games, but the kids stayed in the waterpark almost the whole time.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huron, Ohio
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 17, 2013

We took our 3 grandchildren ages 5 to 11 for a weekend overnight last week and had a great experience. The kids loved the water park and all the activities. As grandparents we felt very comfortable with the operations, and the safe environment. The life guards were attentive and friendly. There was plenty to do for all ages.
The rooms were very nice and clean we had the suite with a king size bed and the kids had their room with 2 bunk beds and their own TV. Food was very good and the free breakfast was packed with choices. Everyone was friendly and helpful and made you feel very welcome.
We definitely will do it again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed with our 3 children last weekend and had the best time at Maui Sands. Our rooms were huge and the kids loved having their own bunkbeds and TV. Everything was like new and the room had microwave, refrigerator and double bowl sinks. The Waterpark just opened and is great because you can see your kids most of the time. Plenty to do for all ages and they have a couple of faster slides for the older kids. Guards were friendly too. Volcano Grill was awesome with healthy options including grilled chicken, salads , wraps fresh fruit. They even had sweet potato fries In addition to burgers, chicken tenders and pizza's. The best is the huge FREE breakfast with eggs, sausage, homefries, French toast, fruit, muffins bagels juice coffee cereal granola etc. Staff was very friendly. Don't listen to the naysayers..this place is fun and a great value.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

We went with another family and stayed for 2 days. Our kids (ages 7-12) loved the water park despite getting a chlorine rash. We had vouchers for $36 for the Volcano Grill which was pretty good for a snack bar. The adults had wraps which were yummy. The kids liked the pizza, not my favorite. Towels in pool area could be bigger. Bring your own if you want a towel to go around your body! We were there the night of the fire but did not hear the alarm. We couldn't use all of our arcade tokens as many machines were broken. Staff was super friendly from the front desk to the life guards to housekeeping, etc. The life guards are plentiful and very attentive. We were impressed from check in to check out. When we mentioned the broken arcade games someone was fixing the machines within minutes. Treat yourself to dinner off site at Hot Dog Tonys, kids meals with drinks are just $2.99 and the adult food is really yummy.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceredo, wv
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 7, 2013

We too got the chlorine burn, late check in because rooms were not ready, and housekeeping never cleaned our room. The arcade was 5 broken machines. Lifeguards cussed a lot. Bad experience. Manager said chlorine levels ok, told her no way. Go to a waterpark every 3 months & never a burn before. Volcano grill food was awful.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 6, 2013

Check in was simple for us, however the next day the lobby was packed and people didn't look happy. I only ever saw one person at the front desk and we tried to call a couple of times to ask about waterpark hours and ordering food, but no one ever answered. There were no posted hours for the waterpark or the bar/grill. I think they are still experimenting with times to see what works best.

We were in the Hana suite and our room was great. It was very clean and well layed out. The kids just loved the bunk area. The bunk beds were small and fit my 7 year old great, but my 11 year old didn't have much extra room. The separation between the kids area and the bedroom was nice. Our king bed was very firm and I didn't sleep well, but it didn't really bother my husband. I will take a firm mattress any day, as long as it is clean, which it was. It looked as though all of the bedding and accessories were new. There was a mini fridge and a microwave, which was nice.

The waterpark was ok. It is much smaller than other indoor waterparks we have been to and not really big enough to keep the kids happy ALL day. We went out during the day and then stayed in the park in the evenings, which seemed to work well. While we were there, the park opened at 9 am and closed at 10 am. One major complaint we have is the reaction to an injury. My husband went down a slide with one of the boys and at the bottom, cut both of his feet. He didn't realize it until he got to where he could sit down and saw he was bleeding pretty bad. We notified a lifeguard, who called for someone else. She was nice and put a bandages on his feet, but didn't disinfect anything. She didn't clean the cuts, or use antibiotic bandaids or anything. Then she just sprayed a little bit of cleaner where he was sitting, even though we told her where he had walked while he was bleeding. I would have thought they would have offered a free soda or pizza or something, but that was it. It was like...oh it's too bad you cut your feet I just don't know how that could have happened??? Needless to say, we went to walmart to get antibacterial cleaner and more bandages. This wasn't a huge issue, but they are certainly NOT prepared if they have a serious injury.

We missed breakfast the first morning, but, unfortunately didn't the next. They are in no way shape or form ready to handle the volume of guests they had. People were standing in line forever, because there was hardly any food. The only thing they had when we went through was french toast and some terrible gravy. There was no coffee. I waited, along with 6 or 7 other people, for 15 minutes for coffee that she said she would bring out right away...I never got coffee. Bob Evans is definately the answer!

Overall, the accomodations are nice & new, but they really need to ramp up their employee to guest ratio and be sure to train them properly. If they did that, it may be a really nice weekend getaway.

Room Tip: We enjoyed the view of the waterpark from our room (309)...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Maui Sands Resort & Indoor Waterpark

Address: 5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Official Description (provided by the hotel):
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. With our "soon to be Famous Hot breakfast" you will walk into a true Hawaiian themed property. You’ll experience the little touches that you’d only find in any Hawaiian home. And always, the warmth of a smile, because once you’re here, you’re family. When you compare the value you’ll receive at the Maui Sands Resort against the area’s other lodging choices you’ll be proud to call Maui Sands home. ... more   less 
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio

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