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“Honestly one of the worst hotels I've ever stayed at” 1 of 5 stars
Review of Maui Sands Resort & Indoor Waterpark

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Maui Sands Resort & Indoor Waterpark
2.5 of 5 Hotel   |   5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)   |  
Hotel website
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Hotel amenities
Ranked #13 of 34 Hotels in Sandusky
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Honestly one of the worst hotels I've ever stayed at”
1 of 5 stars Reviewed January 1, 2013 via mobile

After reading the reviews on trip advisor, my family was looking forward to a enjoyable stay at the Maui sands. What we recieved instead was so unbearable that we ended up checking out early to switch to another hotel. The following are some of the "highlights" of our stay at this truly awful hotel.

1. When we checked into our rooms, we found that the sheets on our beds had hairs and stains on them. When we called to have them changed we were told someone would come up to change them, yet no one ever arrived.

2. The water park was closed, but the pool that was open had murky smelly water in it. And it was clear the pool had little to no filtration system.

3. During our stay, we noticed that almost half of the hotel was closed. This includes the bar, what looked like a restaurant, the waterpark, and the gift shop.

These were just SOME of the many bad experiences at this hotel that led us to end our stay early. When planning a trip to cedar point this hotel should be avoided at all costs in favor of a nicer, cleaner hotel. I guarantee your stay will be more enjoyable than ours was.

Stayed August 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, January 4, 2013
Aloha Natalie M!

Wow, I am shocked and bewilldered by your review of Maui Sands Hotel. Please accept my sincere apalogies for all the problems and misunderstandings you had during your stay with us. We sincerely try not to mislead anyone concerning our amenities. Our Water park and dining areas will be opening the latter part of February 2013! Please check our website for details and updates.

Considering our current reviews, we have made monumental progress in staff response, guest services and amenitiies. I am again very sorry, I hope you will give us another chance!

Take care,
Maui Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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801 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
HOLLAND
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed at the Mauri Sands in November 2012. The water park was being renovated but the swimming pool was warm and wonderful. The front desk staff were helpful and so very nice. The room was clean and comfortable. The breakfast buffet was adequate. This hotel is very pretty with a Hawaiian decor. We would certainly stay here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, January 2, 2013
Aloha roz51048!

Thank you for taking the time to review Maui Sands during the busy holidays! We were thrilled to be part of your Family Christmas holiday. We hope you make it a tradition!!

Thank you for your wonderful compliments of our Hawiian theme and smenities. We look forward to serving you in the future as a Water Park Resort!!

Maui Mark
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Napoleon, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2012

As Christmas was approaching, my wife and I were looking for a place to stay when we visited my family. This was a great hotel to stay at for us! The room was very clean (with the exception of a water bottle underneath the dresser, which we wouldn't have found if i hadn't drop stuff.) The staff was amazingly friendly. The breakfast was good. The room was very spacious and very nice looking.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, December 26, 2012
Aloha Eddie!

Thank you for choosing to spend your Christmas Holiday at Maui Sands! I know how busy it gets this time of year and I am grateful you found time to share your amazing thoughts about our staff, amenities, and guest rooms. I apologize about the water bottle, and thank you for bringing it to our attention! Please come back and visit us very soon, we look forward to your return.

Hau'oli Lanui (Happy Holidays)
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Lowell, Indiana
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 21, 2012

We had the wo bedroom suite, for our annual trip to Cedar Point in October. The staf wa so accomadating, the room was perfect for our family. Our teenagers LOVED the pool and water park area. The water park was not at full mass just yet, but stillit was wonderful. My only complaint is, for the money we paid, i would have expected a HOT breakfast. It was a basic carbs breakfast. Eggs, bacon, waffels and sausage wold really make it worth the money. This hotel is not a cheap one, but I promise it is well worth the money you will pay!! We will be back next October!

Room Tip: If you have a family of five, the two bedroom suite is worth every penny! One room has a king and fu...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, December 22, 2012
Aloha Jennifer!

Thank you for taking time to review Maui Sands! I am excited that you were surprised and enjoyed your getaway with us! We are also looking forward to the Water park opening in February 2013! The pool is inviting and was thrilled you enjoyed it, even though the water slides are not open yet. We will consider some hot options for breakfast, thank you for your comments as they are critical to our improvement of the guest experience. Thank you for choosing Maui Sands!!

Hau'oli Lanui (Happy Holidays)
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Ann Arbor, Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2012

This was a great place to stay for a great price! They are currently doing some construction to the hotel amenities which is why we got such a great deal. But even with some of the water park under renovation we were still able to swim! I would definitely recommend this place :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, December 22, 2012
Aloha Alyssa918!

Thank you for choosing Maui Sands for a tropical getaway with your family. I am so thrilled you enjoyed the swimming pool and atmosphere of Maui Sands. We are looking forward to your return when the Water park opens in February 2013! Family Fun is NOW Family Affordable is our moto and you have confirmed it! Your comments are valued by our staff, thank you for taking time to review us.

Hau'oli Lanui (Happy Holidays)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, New York, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 13, 2012

Our experience at the Maui Sands was wonderful. We had reserved a room for four adults - two Queen beds including breakfast. The manager offered to upgrade our room at no extra charge and we ended up with a two bedroom suite that was spacious and very clean! The breakfast offered typical free breakfast fare. The decor is truly Hawaiian: very different from most hotels. This is a great place for children because they have a nice-sized pool with a water slide. (Our other room had two sets of bunk beds!)

We would have enjoyed some hot options other than toast or bagels for breakfast.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, December 22, 2012
Aloha Betty!

I love that you enjoyed the Hawaiian Theme of Maui Sands and chose to accept a free upgrade! I am thrilled you enjoyed our spacious guest rooms and amenities. I will work on developing some hot options for breakfast! Thank you for the recognition of our staff! Our staff is works energetically to exceed our guest's expectations! Thank you for choosing Maui Sands! Our staff looks forward to your return.

Hau'oli Lanui (Happy Holidays)
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Columbus, OH
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2012

We were in Sandusky for the 10U and12U State Football Championships and the Maui Sands was our hotel of choice. We had a great time!! The kids really enjoyed the openness of the common areas, the pool (even though the water park was not available) and best of all was the arcade.

The adults enjoyed the ability to socialize in a large common area, the morning continental breakfast and most of all the bar and TV area. The rooms were nice. The bunk beds allowed the boys to have sleepovers at the hotel:-). Overall the Maui Sands was a very good hotel for the cost. Next time we are in the area we will definitely consider staying there. Oh yea...A Great Staff!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiMarkOH, Owner at Maui Sands Resort & Indoor Waterpark, responded to this review, December 7, 2012
Hi mwilk06!

Thank you for your many positive comments about our facilities and staff!
Our staff had a great time with the kids. They were well behaved and a pleasure to be around! We look forward to having your group back next year for another successful championship!!

Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maui Sands Resort & Indoor Waterpark

Address: 5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #13 of 34 Hotels in Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Number of rooms: 275
Official Description (provided by the hotel):
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more   less 
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio

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