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“Very gracious and understanding” 5 of 5 stars
Review of Comfort Inn Sandusky

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Comfort Inn Sandusky
2.5 of 5 Hotel   |   5909 Milan Road, US 2 & US 250, Sandusky, OH 44870   |  
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Ranked #5 of 34 Hotels in Sandusky
Canfield, Ohio, United States
1 review
“Very gracious and understanding”
5 of 5 stars Reviewed September 23, 2012

We had reservations at the Comfort Inn Sandusky, Ohio for Saturday night, 9/22, for a big stock car race at Sandusky Speedway. We checked in and went to the track. Rain and bad weather conditions forced cancellation of the event. Going back to the motel and talking to manager Jessica and assistant Amy, we were surprised and happy that we would not be charged for the room, event though we had put our luggage in, earlier in the day. They coud have held us to our reservation since we had checked in. Very understanding and nice. We will be returning for the rain date in October, no doube about it! Plus the motel was very clean, with a very nice restaurant and bar. Thanks for everything. .... ramblinmatt327

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, October 7, 2012
Although you weren't actually able to stay and enjoy our amenities, I'm so appreciative of your reporting your good experience with our staff. The hallmark of any successful small business is the way in which they (we) treat our customers. It's heartening to hear stories such as yours!

We look forward to welcoming you back when you return this month! Until then, safe travels!!
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516 reviews from our community

Traveler rating
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    73
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Winter Park, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2012

The staff was very friendly and helpful, especially Amy, check in was smooth. The property is clean and adequate, good amenities such as indoor and outdoor pool, sauna and jacuzzi. Room was clean, breakfast was okay if you are in a hurry and just want to grab a quick snack. I forgot a bag there and the manager (George) was prompt in arranging its return to me. Baci Bar on the premises was a good place for drinks, didn't try the food though. Plenty of good restaurants nearby. Considering the price of the rooms I think it is excellent compared to other hotels I have stayed at in the same price range.

Room Tip: I stayed on the 1st floor, my associate was on the 2nd floor, I didn't really notice much differ...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Thank you for taking the time to rate your recent stay with us! I'm SO pleased to hear that your stay was enjoyable and that our staff was attentive to your needs. I'm also very happy to hear that you noticed many of the improvements we've made in the past year to our property vis-a-vis a massive and major renovation project.

We look forward to welcoming you back during your next visit to our area. Until then, safe travels!
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Madison Heights, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2012

The hotel staff was very nice and helpful. The room was quite nice and comfy beds. It was easy to locate the hotel and was great after a long and tiring day spent at Cedar Point. My family only wished that the indoor pool would have been open later. I couldn't take my kids to the outdoor pool to swim in the evening as there were too many people out there drinking.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Public Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Thank you for submitting a "5-dot" review of your recent stay at our hotel! It's refreshing to hear positive comments about our staff, our property, and our commitment to quality and unparalleled customer-service.

We are always looking for ways to improve our amenities (such as considering our pool hours) and have to balance these requests with the overall quality of the environment for all of our guests. Thanks for your contributions and we look forward to serving you again on a future visit to our area!
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Manheim, Pennsylvania
Top Contributor
111 reviews 111 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 14, 2012

The staff was friendly and helpful The room was adequate for the fact we were out of it most of the time. The noise level was high in the morning with people coming and going. I am not use to being in a town and had a hard time adjusting to the highway noise. The breakfast was the usual affair and the table was extremely wobbly The price is very reasonable so I guess we got what we paid for

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Thank you for relating your recent experience with your stay at our hotel. Although it appears as if you found value in your stay, we strive to be EXCELLENT in our product and customer service and are NOT satisfied with mediocrity. Your comments will help us to meet our commitment to continuous-improvement. I'm also extremely pleased to hear that you found our staff warm and friendly--that's sometimes the hardest thing to accomplish and we're very appreciative of your recognition.

We hope you'll choose to stay with us again should your travels bring us to our area in the future!
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Vermilion, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2012

well i messed up and booked the wrong location.Amy at the front desk was extremely helpful in changing my resveration to the location i was at.she went above and beyond helping me. eveything turned out great to make my stay a pleasant one.thanks Amy

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Thank you for submitting such a positive review of your recent stay at our hotel. As the General Manager of the property, Amy watches these reviews very closely and I can tell you that she is elated to hear the positive feedback about your stay in general, but also that she was so helpful and friendly to work with.

We look forward to welcoming you to Sandusky on your next visit! Until then, safe travels!
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Maumee, Ohio, United States
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 6, 2012

Needing to stay on the spur of the moment I found a really nice looking Comfort Inn from the street. Really nice lobby and awesome friendly desk clerk. Check in was smooth and easy.
This is when it turns downward. The walk down the hall to my room was filled with stale cigarette smoke, bad odor. The room was old but for the most part clean. Television is out of date but the bed was comfortable and i was only going to be there for a few hours. Could not get the musty smell out of my room nor bring the temperture down, didnt need the blankets.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Hello and thank you for relating your recent experiences with our hotel. While I'm disappointed that we didn't exceed all of your expectations--and that the public space obviously needed some housekeeping attention, I'm pleased to hear that the staff was attentive to your needs and friendly.

Rest assured that we use comments such as yours as tools to always improve our product and services--thanks for contributing to this goal! We hope you'll try us again in the future and that the issues that you described will have been corrected!
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Windsor, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2012

Stayed overnight for business. Staff (Megan) was very helpful, efficient, and friendly. Hotel rooms are nicely decorated, no flat screens, but furniture looks new. My room smelled a bit musty. Staff was apologetic and arranged new room. New room was clean and was satisfied. Amenities were on par with newer comfort inns (although no fitness center). Weird layout, basically one LONG hallway so wear comfortable shoes to walk to the room. Overall hotel was average, but good staff make it worth coming back. Recommend

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at Comfort Inn Sandusky, responded to this review, September 19, 2012
Thank you for relating your recent experience with our hotel. I'm VERY pleased to hear the good comments about Megan--and I'm also very happy that you noticed all of the work we've put into our recent renovations. Thank you for recommending our hotel to other discerning travelers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Sandusky

Address: 5909 Milan Road, US 2 & US 250, Sandusky, OH 44870
Phone Number:
Location: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sandusky
#4 Business Hotel in Sandusky
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Sandusky 2.5*
Number of rooms: 209
Official Description (provided by the hotel):
Truly Yours™From the moment you arrive at our Comfort Inn, we want you to relax and feel at home. Our helpful staff is there to welcome you, and you'll find everything to suit your needs, including: NEW Free hot breakfast buffet featuring eggs, sausage or bacon, fresh fruit, toast, danish, juice...and your choice of original or flavored wafflesFree high-speed Internet accessClean, comfortable and well-appointed roomsCozy bedsFeel at ease knowing that your satisfaction is important to us ... more   less 
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Also Known As:
Comfort Inn Sandusky Hotel Sandusky
Comfort Inn Sandusky Ohio

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