Our stay at the Quality Inn Richfield came amidst some very trying conditions -- a flooding rainstorm, which, of course, was not the hotel's fault. However, not all of the problems we experienced were because of the storm, and some could have been handled better and more professionally.
For starters, upon check-in, we were assigned a room in a portion of the hotel which had been flooded the previous night. When I noticed damp carpet and a growing mold odor, I requested a change and reminded the hotel staff that we were supposed to be placed on the third floor as all members of our group attending a convention there had requsted. I was told the hotel was "overbooked," that it would be unable to move me until the following day and that all the affected rooms had been sanitized with the carpets shampooed - a claim a very basic inspection proved completely untrue. A short time later, I learned that another member of our group, who had also been assigned to the same wing as me, had been moved on request. It took another trip to the front desk and an insistence that the first room was uninhabitable, to be moved to a room in another part of the hotel.
Fine. It was an unusual situation. However, thing did not get any better when, over the entire following day, no member of the housekeeping staff visited our room, leaving the bed unmade and no replacement of towels. A call to the front desk brought new towels, but no further effort was made to service our room, even though it was brought to their attention in mid-afternoon. When I attempted to make a comment abot the situation upon checkout, I was cut off in mid-sentence by a man I assumed to be a manager on duty which a curt "We'll make a note of it." I did not choose this hotel, as it was selected as the site of a convention my wife and I were attending, but the attitude of the staff and overall condition of the rooms, which included worn furnishings and peeling paint on the bathroom ceiling, did not create an impression that will have me return there.
- Also Known As:
- Days Inn Richfield Hotel Richfield
- Days Inn Richfield Hotel
- Quality Inn Richfield
- Richfield Quality Inn
- Days Inn Richfield Ohio
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