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“Totally disgusting - checked out after 5 minutes!” 1 of 5 stars
Review of Super 8 Richfield Area

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Super 8 Richfield Area
2.0 of 5 Motel   |   4845 Brecksville Road, Richfield, OH 44286   |  
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Ranked #5 of 6 Hotels in Richfield
Coshocton, Ohio
1 review
2 helpful votes 2 helpful votes
“Totally disgusting - checked out after 5 minutes!”
1 of 5 stars Reviewed July 19, 2014 via mobile

I reserved a room online for this hotel without reading reviews first. Stupid move! Checked into the hotel at 3 pm and was checked out by 3:05 pm. The lobby was small (which I can overlook) and the staff wasn't the most helpful. When checking in, saw a typed sign on the counter indicating that guests only had 10 minutes to check out and receive a refund if they were not happy with the accommodations. This, in hindsight, should have been a warning and an indicator for what was to come! We were given room 303. The ride up in the elevator was uneventful, but there was a horrid odor. Once we got into the room, neither myself or my two other friends wanted to sit down. The room was hot, had an odor and was not clean. The bathroom was small and the furniture in the room was outdated and worn. The beds were made and a quick flip of the comforter revealed disgustingly dirty sheets. The sheets on one bed were so stained they appeared as if they hadn't even been washed. The air conditioning unit in the room looked as if it had been ripped off the wall at one point in time and remounted by an amateur. Also, the paint and texture on the wall and ceiling was chipping/chipped off. The first thoughts that come to mind, when thinking about this experience, are dingy and roach-motel. I went to the lobby, within 5 minutes, and asked to check-out. I was never asked why I chose not to stay. The manager appeared to have the refund policy down pat and I was out of there quickly. On a side note, the staff (the staff that weren't very helpful) wore sweatpants and dirty smocks. Many of them could have used a lesson in personal hygiene as well. If you're staying in the Cleveland area, mark this hotel off of your list of options. We drive into the city and paid double to stay at the Cleveland Marriott East, but it was money well spent!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, July 21, 2014
I am sorry about your problem.
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139 reviews from our community

Traveler rating
    22
    27
    37
    27
    26
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Medina, Ohio
1 review
5 of 5 stars Reviewed July 14, 2014

very nice people. clean room and friendly envierment. I get really good sleep and it was nice. good brecksfast also.
person at front dest was very kind and happy to help. swamming pool was very big and very nice.

Room Tip: rooms on second floor are good quieter and sunny clean
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, August 19, 2014
Thank u for staying and fill out survey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
5 of 5 stars Reviewed July 12, 2014

My stay was wonderful. The Staff was very friendly and helpful. I would recommend this super 8 to everyone.The rooms were exexcellent and location was great right by the interstate. Thanks again super8 for making my stay lovely.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, August 19, 2014
Thank u for staying and fill out survey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 11, 2014

This is our first stop of many on our cross-country road trip. We figured we would stay here to save some money. You really get what you pay for. Everything was OK, nothing luxurious. The room was clean, and comfortable. Friendly staff. Breakfast was okay: orange juice, toast, cereal, and coffee. Can't complain!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, July 12, 2014
Thank u for fill out survey and stay at Super8.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Ground, In
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 10, 2014

Our experience at the Richfield Super 8 exceeded our expectations. The room was clean and average sized; the air conditioning worked well; the bathroom was clean and had a tub and shower with good pressure and plenty of pressure. The tv worked well and we got a little-better-than-average selection of channels. The mini fridge and microwave worked well (after we defrosted the fridge ourselves) The housekeeping staff was helpful and prompt.
We purposely avoided the 'problem areas' that other reviews have mentioned: we didn't rely on breakfast (wise decision based on the plague-of-locust destruction left by other 'budget' travellers in the breakfast room), we brought our own extra pillows, and didn't use the tiny pool. The only real complaint was that one of our beds had cigarette burns all over the blanket and beadspread - this in a no-smoking room. Even though our room didn't smell of cigarette smoke, there were smoking rooms on our floor (3rd) and we noticed the smell when walking up and down the hall. Overall, these were very minor complaints and the room was well worth the $67 we paid for it. The location was great as well - there is really nothing within walking distance or even a short drive, but Cleveland was less than a half hour away and the scenic area of nice small towns and parks south of the city were all within a few minutes drive.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, July 12, 2014
Thank u for fill out survey and stay at Super 8. I am sorry about beds had cigarette burns all over the blanket and bead spread.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Philadelphia, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

Disgusting!! Very dusty and dirty. When I pulled the bedspread and sheet back, I found a 2' round stain !! Human hair on the commode!! Immediately told front desk manager he better not charge me and left!!! I'm considering a call to the health dept...

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, July 10, 2014
I am sorry about the problem.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 6, 2014

Positives: check in was smooth and clerk was very polite. No obstacles. Room was clean. Has old TV set, furniture had wear.

Negatives: Having stayed in many Super 8 facilities, I know that it is possible to keep the hotel up in an appealing manner. Outside was fairly well cared for, but interior hallways were in need of painting and repair. There was a cleaning cloth with what I hope was red paint in the elevator. The carpets haven't been cleaned recently, which suggested to me that the room carpets were not cared for regularly either.

Most Super 8s feature the Do it yourself waffle grill for breakfast. This one did not. The waffles were from a package, not kept at an appropriate temperature and no serving tongs were provided. I observed others handing the food in a manner so as to allow contamination. Food borne illnesses need to be taken seriously and maintaining a basically hygienic self-serve breakfast area is not very difficult. I would suggest that the staff would be willing to keep the place in a clean state if properly trained and supported. Other Super 8 locations are admirably clean and comfortable. Perhaps management here could get some coaching in leading such efforts.

Room Tip: Bring slippers. I can't say that the room was particularly noisy. Overall it was quiet. The elev...
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  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, July 8, 2014
I am sorry about you had problem.thank you for staying
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Richfield Area

Address: 4845 Brecksville Road, Richfield, OH 44286
Phone Number:
Location: United States > Ohio > Richfield
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Richfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Richfield Area 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Super 8 Richfield Area Ohio
Super Eight Richfield
Richfield Super Eight
Richfield Super 8

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