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“Very dissapointed with experience” 1 of 5 stars
Review of Super 8 Richfield Area

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Super 8 Richfield Area
2.0 of 5 Motel   |   4845 Brecksville Road, Richfield, OH 44286   |  
Hotel amenities
Ranked #5 of 6 Hotels in Richfield
Westland, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very dissapointed with experience”
1 of 5 stars Reviewed June 23, 2014

Where to begin....I had already reserved and paid for the room on their website. I noticed a sign on their front desk that stated they would not offer refunds if you had been in the room longer than 10min. To be safe, after I got my key I went to check the room. It was not what I had reserved and already paid for. When I went back to the front desk, the GM was there. I travel frequently and I have NEVER encountered an employee, let along the GM of an establishment, so rude and unwilling to fix the situtation. I was just told that they dont have those rooms avaiable (again, even though I already PAID FOR THAT ROOM) and pretty much just blown off. The hall ways were very dirty, and the room didnt get much better. There were chips on the bedspread!!! The A/C unit made it difficult to sleep since it was constantly rattling and very loud. The website showed photos of the waiting room, and breakfast area. Appeared small on the photo, but looked clean, well attended etc. When I came down in the morning, I was the only person in the small waiting area, and didnt even get a "hello", "good morning," or any kind of acknowledgement from the person sitting at the front desk. I saw a bag of ego waffles in a drawer, some room temp milk, empty coffee pot, no creamer, etc. A small contential breakfast is fine, but at least have it stocked and put together with some care. I guess I shouldve read the other reviews before I booked this room. Lesson learned for next time I stay somewhere.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, General Manager at Super 8 Richfield Area, responded to this review, June 24, 2014
I am sorry for you had problem.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    22
    27
    37
    27
    25
See reviews for
48
28
19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Glen Rock, Pennsylvania
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 29, 2014

We always stay here on our way to Iowa and have never had a bad experience. I've read some of the reviews and really feel for those that have had poor experiences. So far we are good with this hotel. The staff have always treated us respectfully and the room was always clean. Perhaps, because we are a 'regular' they treat us better, but I hope that is not the case and they treat everyone well.

Room Tip: Good value for a stop over.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 4, 2014

Run down but not dirty. Got a good rate for the month that we were their. Now, after reviewing my CC statement I find that they charged more than the rate that I negotiated. Will not be staying here again.

Room Tip: Stayed in a large suite room 318. Not bad as it is double the size of a regular room.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dipak S, Manager at Super 8 Richfield Area, responded to this review, May 19, 2014
May be dog or cat fee per week $10.00
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Richfield Area

Address: 4845 Brecksville Road, Richfield, OH 44286
Location: United States > Ohio > Richfield
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Richfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Richfield Area 2*
Number of rooms: 51
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Also Known As:
Super 8 Richfield Area Ohio
Super Eight Richfield
Richfield Super Eight
Richfield Super 8

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