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“The Best Hotel Experience Ever!” 5 of 5 stars
Review of Holiday Inn Express & Suites Columbus East

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Holiday Inn Express & Suites Columbus East
2.5 of 5 Hotel   |   2806 Taylor Road, Reynoldsburg, OH 43068 (Formerly Country Inn & Suites By Carlson, Columus-East)   |  
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Ranked #1 of 6 Hotels in Reynoldsburg
Pataskala, Ohio
1 review
2 helpful votes 2 helpful votes
“The Best Hotel Experience Ever!”
5 of 5 stars Reviewed July 5, 2012

We stayed at the hotel during the power outage in the area and the staff were very accomodating. The Manager, Alice T. is very professional yet personable. We greatly appreciated all the staff and their assistance. We would highly recommend this hotel to anyone who is looking for the an excellent home away from home. KUDOS to Alice and her staff. We will be back

Room Tip: All the rooms are excellent!
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    36
    25
    10
    6
    3
See reviews for
25
10
2
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Port Townsend, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 3, 2012

We stayed at the hotel for four nights. I travel a lot for business and I'm used to the normal level of comings and goings from hotel rooms and "hall noise" but this was one of the worst experiences I have had in a several years. Kids were running uncontrolled through the halls including during the evening hours, yelling and screaming, and parents were just as bad. Doors slammed constantly until 2:30am. The hotel should put "soft closers" on each door and that would go a long way to reducing the noise level. Hotel management used the excuse for the noise that they were sold out. The "suite" rooms are small -- separate living area plus bedroom. The sofa bed in the room was very uncomfortable (hard, lumpy). The breakfast bar had no hot food options unless you wanted to clog your arteries -- for instance, biscuits and gravy and bacon (no eggs). Overall it was just a very bad experience considering the price we were paying ($149/night). What bothered me most was the management just didn't seem to care.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus East, responded to this review, August 5, 2012
Dear Ellen1956,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay, the sofa bed and choices for breakfast. I do apologize and regret that this impacted your experience at our hotel. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 29, 2012

Stayed in this hotel during a Business Trip. the rooms were very spacious and very clean. The staff at the hotel was very friendly and helpful. I can definately recommend this hotel to anyone who wants to stay in that area. It was located near a a shopping area with a lots of restaurants near by. The hotel offers complimentary breakfast. Overall Good Hotel to stay.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 19, 2012

The staff was very friendly and helpful. Loved the breakfast!! I enjoy my stay very much. I will definately recommend it to the coworkers!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 18, 2012

breakfast buffe was great-thank you Alice! Rooms are clean, staff is nice and you can't beat the location, shopping and dozens of restaraunts to choose from for dinner.. The Motorcycle Hall of Fame Museum is right across the freeway.. and it is awesome!!!!!!!!! Hall of Fame Gallery, Dirt Track and Honda exhibits are up right now.. :)

Room Tip: Stay in end rooms for a peaceful stay... a bit noisey by the elevators and ice machines. :)
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2012 via mobile

We enjoyed our stay!! Clean rooms, amazing breakfast!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed June 4, 2012 via mobile

The hotel was everything you would expect from a Holiday Express. What made it over the top special was the way the night manager Rachel made our family feel special by putting together care packages for our kids. True hospitality!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Columbus East

Address: 2806 Taylor Road, Reynoldsburg, OH 43068 (Formerly Country Inn & Suites By Carlson, Columus-East)
Phone Number:
Location: United States > Ohio > Reynoldsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Reynoldsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus East 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The NEW Holiday Inn Express & Suites Hotel Columbus East. Ideal location near all the best attractions, only minutes away from Port Columbus International Airport. If you're traveling to the area on business, you'll appreciate our hotel's location near corporations, universities and government facilities. Not only do we offer a relaxing indoor heated pool, but we also boast a fantastic location off I-70, near everything to see and do in Columbus Ohio. Our hotel just has it all! When you stay with us in Reynoldsburg our rooms will make you feel at home. These spacious rooms have an executive work desk for getting down to business. located in the heart of Reynoldsburg Ohio the New Holiday Inn Express & Suites Columbus East. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Columbus East
Holiday Inn Express & Suites Columbus East Hotel Reynoldsburg
Country Inn Reynoldsburg
Reynoldsburg Country Inn
Holiday Inn Express & Suites Columbus East Ohio/Reynoldsburg

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