All-in-all the property was OK - nothing special. Room was clean, average to smallish size. The continental breakfast in the morning was the absolute worse I have ever seen. It was the most generic/off brand breakfast out there. The bagel was so thin - well, it compared to a piece of thin bread. Eggs were dry - yogurt was generic/off brand & terrible. Come on folks - show a little pride in what you offer....you're rooms are not budget priced.....don't put the breakfast in that category! We originally booked a Thursday because otherwise we were told we had to book a Friday AND Saturday together, no exception & that didn't work in our schedule. The girl on the phone was blunt and borderline rude. We took a Thursday because we only wanted to stay one night on the island. Later, we were told (by a very nice gal), we could add a Friday to the Thursday. I thought about it for a couple days & thought... Hmmm, that might work out OK. I called back & I asked about the price for Friday & was first informed that I had to make any requests via email. I told her I needed to know if this was possible because I'd have to cancel a night already booked on the mainland before the deadline. She kept saying I had to email the request & again was a rude person (not sure if it was the same girl as earlier) She then told me if I added Friday to Thursday, my Thursday weekday rate changed from $125/night to $175 a night because it was now considered a weekend rate!!!!!! What the heck - I've never heard of such a thing & I do my fair share of traveling. Understand the weekend/week day rate - but I have NEVER-EVER had a place charge me a weekend rate on a weekday just because the 2 days were connected! At that point, I was so furious I didn't even want to stay on the island - but would have lost my deposit. The gal at the desk when we checked in was very pleasant. All-in-all we had a fun time on the island - I just think this place needs to re-think their customer service and perhaps teach some phone skills. OR, maybe business is good enough to be able to do that! I highly doubt we'll stay there again - there are many other options on the island.
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- Put In Bay Hotel
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- Put-In-Bay Resort Hotel And Conference Center Put In Bay, Ohio