As the mother of the bride I was MORTIFIED at all the problems at this Hilton hotel. A few free breakfast coupons did NOT make anyone, including me, happy. First of all, I realize it had snowed when parties were arriving, however, the walks were not shoveled or salted AT ALL and my daughter slipped and almost fell while carrying a baby in from the car. The first room my daughter & son in law got, the door would not shut...it looked like someone had used a crowbar to break in previously. They were switched to another room and the tub water control spun around & around...no way to get hot water. They were switched to a 3rd room and there was still no hot water at all. It was very hard for them to keep switching rooms because they have an infant and 2 other small children. Then when they got back to their room after the wedding their keys no longer worked in the door. 2 other parties I booked rooms for also had no hot water, or had to let it run for over 1/2 hr to get it lukewarm. Another party had left the hotel to shop in the morning, when they returned around 3pm the room was not cleaned. They called housekeeping and were told maybe it would be cleaned about 7pm. These examples are only from MY side of the family, no telling what the people staying there from the groom's side experienced. I expected a lot better from a Hilton Hotel, instead the experience was more like a Red Roof Inn. I have stayed at Hilton's before with no problem, I was extremely embarrassed and disappointed in this one in Perrysburg OH and will never recommend it to anyone. Also the discount for registering for the block of rooms was horrible....it was like $4?? You get a better rate booking online and not mentioning the rooms reserved for the wedding. All in all a disappointing experience.
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- Also Known As:
- Hilton Garden Inn Toledo Perrysburg Hotel Perrysburg
- Hilton Garden Inn Toledo Perrysburg Ohio