We went to Outback Steakhouse the week of 9/22 to celebrate our sons birthday. We ordered our drinks, our server said that she would try to get them in for happy hour, she came back and said the keg was being changed, 15 minutes later said they were still changing the keg, and asked if we want water. After 20 minutes our bread finally arrived, still no draft beer for us after 30 minutes our drafts finally arrived. After a while our food arrived, all 4 of us ordered the steak & unlimited shrimp combos, the food was cool. When the waitress finally came back, I asked to take the food back as it is cool, and not warm. After at least 5 minutes, the food came back and it was still cool to the touch! So we toughed out the dinner, the steaks were OK, for cool steaks, we are sure they would have tasted better if the food was at least warm. We did ask for more shrimp and these did come back to us hot. I asked the hostesses to tell our waitress that it was our son's birthday, after we were finished and received our check, and watching everyone else getting their birthday song & deserts. I finally asked a manager to remind our server again that it was our son's birthday. When a second manager came around we told him the problems and he did comp us a dinner and a drink.
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