WOW! Where do I start? I purchased the New Year's Eve package along with a couple of friends and their significant others. When we arrived, our check in went ok, except for the fact that they could not find the reservation because it was under the wrong name. Not a big deal... Easy mistake to make. When we got to the room, it was a very clean room and decently sized. So far, so good. Then we decided to eat at CK's Steakhouse. Big mistake. After ordering a round of drinks, they arrived at the table approx. 25 minutes later. We proceeded to drink the drinks, finished them and sat around for about 15 more minutes before our server came back to the table to take our order. We have now been at the restaurant for about 1hr. 15min. and still had no salad. My friend finally complained to the manager and our food came out shortly after. It had obviously been sitting under a heat lamp for some time. We began to eat (still no second drink or water refills) The food was ok. Probably would have been fine if it was fresh. The server then came back to check on us. My friend attempted to appologize to the server for complaining, but she decided to say "ok" a couple of times in condescending tone while walking away. My friend was still talking and she simply ignored him! We then ate as fast as we could because it was now 10:30PM and the package that I purchased included a New's Years Eve party. When we arrived at the party, ther was a very long line to get in. They had 1 person checking ID's and handing out wristbands. Once inside, we waited in line at the bar for a drink. This only took 15 more minutes. I was now 11:00 and we were finally partying! The band was pretty good but there were way too many people crammed into a small banquet hall. After midnight and the many "Happy New Year's" greeting we proceeded back to the room. We had enough. This hotel may be ok for an overnight stay, but I would stay away from their "special events"!
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville