For the price we paid on Priceline, I won't complain. Too much.
Yes - the lobby looks extravagant. Yes - the pool and spa are good, free entertainment. Yes - the beds and pillows are fluffy and luxurious. But, there's a few things I would work on immediately:
A) For the price, c'mon on. There should be at least a small continental breakfast w/ juice, muffins, etc.
B) The tv flat out is a mess. Hit the "channel up" button and it takes the tv 10 seconds to respond. And the one news channel I wanted to watch had no sound. PPV movies are SIXTEEN dollars. Hello!!
C) Customer service/front desk is lacking friendliess. Upon check-in I am the one who had to say hello first. Another time, a clerk was short with me. And to top it all off, our key cards were not programmed for two days. Just one. So, after a longggg walk to our room. Surprise!!!! Our key cards do NOT work. That was fun. And another time, a clerk scolded my husband to bring the cart back in a rude tone. So, three out of three clerks had major attitude issues.
D) The room had no fridge. Just majorly inconvenient especially when we had an expensive meal in their own Lounge.
And bring cash. A 20 oz Coke in the vending is $2.00. I learned my lesson and quickly drove to a gas station 1 minute away to buy a 2-liter.
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville