Quail Hollow looks beautiful as you drive up to it! It sits majestically on a hilltop and when you walk inside, you are greated by a gorgeous lobby! Unfortunately, this is about where our positive experiences end. We got to the room and our phones were not working; a maintenance man had to come to repair them. The bathroom was so poorly stocked that we had to decide whether or not to use facial tissues or call housekeeping before the night ended! Unlike most places, the room did not include a guest book for travelers that outlined their services, area restaurants, shopping etc. To complicate this, they do not include a local telephone book in the rooms for one to see what outside options are near. Oh yes, and then there is the $1.00 charge for a local phone call. Unlike the lobby area, the rooms showed their age. The wallpaper was ripped in places and poorly patched. The floor moldings in the bathroom were dirty. The breakfast buffet charge was $12.95 and it was nothing more than the complimentary breakfasts many places offer free with your night's stay. The ice machine on our floor was broken and it wasn't the only one we passed with the "out of order" sign on it. The layout of the resort created a situation where there were long walks to get to any of the public areas- and I mean long walks! If you have any physical difficulties, this is not the place for you! While we were there, a tour bus of seniors arrived and they were let off at the front door. I encountered several of these travelers as they truly struggled through the maze of long hallways to get to their rooms. For a resort of this size, the business center was laughable with only two computer terminals and no supplies. On the positive side, the two pools and fitness areas were great; they included locker rooms that allowed you to change, shower etc. after you were done with the facility. The cost of our stay here was nearly double of what we had paid for lodging over a ten day road trip and yet, it was by far, the poorest experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback following your recent stay at Quail Hollow Resort. Needless to say, we are disappointed to learn of your poor experience with us. Please accept my apologies for the lack of service in regards to your experience as well as the service received by housekeeping and maintenance; it is our responsibility to be hospitable and efficient at all times. I can assure you what you experienced was not the norm for the hotel. I sincerely apologize for any inconvenience this caused you. You are a valued guest and we hope to have another opportunity to serve you, so hopefully you can get a more accurate picture of what we have to offer at Quail Hollow.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.