Tried to block rooms here for my wedding which was in March, so we called in December trying to get some rooms. The person at the desk said no problem, he'd let the manager know and she'd email us with details/confirmation. My fiance called a couple weeks later, we got the same response. Neither of us received a call or an email. Called again, they said there are no rooms. Went in, they told us they could give us 10 but that was all they had left - others had blocked rooms. (Probably was us, but they couldn't figure this out.) Said the manager would call us back to confirm. NOTHING. Finally went through 1-800 number for Hampton and managed to get 7 rooms in a block. Only 4 of those 7 rooms were filled, for some reason they said they were all booked. On my honeymoon, I found out that I was charged for 4 rooms that weekend at this hotel. The math doesn't even make sense, since 4 rooms were used! But two people were able to pay for their own rooms, and reserve their own rooms in this block... SO confusing and frustrating. Called and discussed this mistake - thinking it would clear up - front desk worker and manager (who wasn't there at first) were extremely rude and unwilling to see my point. Called 1800 number again and am waiting for corporate to take over this issue. Corporate called the manager and gives her three days to respond to the issue directly to me, and she didn't. I just hope I get my $500+ back from the hotel where we never stayed nor planned on staying. This manager doesn't know a thing about running a hotel. Never had such a horrible experience with a hotel in my life. :(
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