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“Good value” 4 of 5 stars
Review of BEST WESTERN Norwalk

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BEST WESTERN Norwalk
2.5 of 5 Hotel   |   351 Milan Avenue, Norwalk, OH 44857   |  
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Ranked #1 of 4 Hotels in Norwalk
Elkhart, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good value”
4 of 5 stars Reviewed July 20, 2014 via mobile

The halls smelled a little musty and they were putting in an elevator, but the room was clean and breakfast was great. Not much in Norwalk but reasonable to get to Cedar Point. Much cheaper than the closer hotels!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 26, 2014
Thank you for sharing your experience regarding your recent stay with us. We're glad to hear that you found value in what we have to offer and that you recognized all of the hard work and effort we've been putting into completely making over this hotel.

Thanks for choosing to stay with us. We hope to see you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    57
    29
    12
    3
    2
See reviews for
45
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Wooster, OH
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 14, 2014

I would heartily recommend this hotel. The staff was friendly and accommodating. We did, however, have an issue with our card keys not working and having to be 're-keyed. Not a real good sense of security. Also - the breakfast area was kind of cramped but did offer a nice assortment and was well run. I was also disappointed to see the four empty beer cans that were in the back hotel parking lot on Friday when we checked in we're still there Sunday when we checked out. A little pride in the exterior of your hotel would be a plus. The beds were excellent!

Room Tip: Get a room on the second floor.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 19, 2014
Thank you for sharing your thoughts regarding your recent stay with us. We're please to hear that, overall, you enjoyed your stay with us. I apologize for the re-keying issue that you encountered. That is sometimes an issue with newer front desk staff not remember that they have to tell the machine how many days to code the key for. We will share your comments with them as it is a good illustration of how annoying this can be to guests.

As I'm sure you realized, we've spent the better part of the last year working intensely on giving the hotel a complete make-over in guest rooms as well as interior public areas. You are right to say that we now have to turn some of our attention to the exterior of the property--and we plan on doing just that.

Thank you for choosing to stay with us. We hope to see you back for another stay in the future!
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Smiths Falls, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

My wife and I were participants, along with an average of 3,400 other cars in the Hot Rod Magazine Power Tour which originated in Charlotte, NC on June 7 and ended in Wisconsin Dells, WI on June 14, 2014. We had booked Best Western venues exclusively for our trip and the Best Western Norwalk, OH ended up being one of our favourites.

This hotel was in the final stages of a complete remodel/upgrade and we were completely satisfied with every aspect of our stay. The hotel décor is very tasteful and modern, our room was one of the nicest rooms of our two week odyssey.

The hotel staff are friendly and upbeat and the hotel is situated far enough back off the highway that traffic noise is absent. There also is a great Mexican restaurant right across the street.

We live about 8 hours northeast of Norwalk. If we participate in Power Tour 15, we plan to spend our first night in BW Norwalk on our way to Wisconsin Dells. That's how much we liked this hotel.

Room Tip: There should be no issue with finding a good room at this establishment.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 19, 2014
Thank you, VERY MUCH, for your wonderfully kind five-star rating and review of your recent stay with us at the Best Western Norwalk. We're SO thrilled to hear these kinds of reviews because it shows that our guests really appreciate all of the hard work, energy, and capital we put into making this one of the best Best Westerns in the entire country. We're obviously very proud of what we have to offer our guests--top-notch customer service, a product that is hard to beat, and amenities that many other hotels cannot touch.

Thank you for choosing to stay with us and thank you for your future loyalty. We can't wait to be of service to you again in the future!
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Jackson, United States
1 review
4 of 5 stars Reviewed July 14, 2014

Room was fantastic, clean. The only reason I did not give our stay an "excellent" was because of some noise from the pool, which was below our room. Staff was great. I'd stay here again. 'The breakfast was fresh and good, while a little lacking on selection. Other hotels offer hot scrambled eggs, sausage, sausage gravey and bagels, fresh fruit. Not on the menu here. Had waffles, English muffins, oatmeal. What they had was tasty.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 19, 2014
Thanks for sharing the experience of your recent stay with us. We're happy that you enjoyed your time with us and that you enjoyed all of the amenities our hotel has to offer. I apologize that you encountered some noise issues and I'm hoping that you let the front desk staff know about this so it could be addressed. It's likely if you were bothered by the noise, other guests were as well--and this is something that can normally be corrected pretty quickly and easily just by asking guests to be respectful of others.

Thanks for choosing to stay with us. It's GREAT to hear that you'd stay with us again if given the opportunity. We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2014

Got a good rate on this hotel for Cedar Point access. Room was newly remodeled, except for the a/c unit was loud. We arrived late that night with kids, so we didn't try to switch rooms. This hotel offered 2 queen beds, which is hard to find in the Sandusky area. Most only offer double beds for some reason. Would stay at again--short trip to cedar point from here.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 19, 2014
Thank you for your wonderfully kind five-star rating and review of you recent stay with us. We're so happy to hear that you enjoyed the fresh renovations and all of the amenities our property has to offer to our guests. I'm hoping that you let our on-site staff know about the loud AC so that we could get that repaired if not for you, at least for the next guest.

Thanks for choosing to stay with us. We're appreciative of your business and loyalty. We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014

The only complaint I have is the outside appearance/grounds. There are cigarette butts everywhere and it does not look like they maintain their grounds well at all. When I entered the hotel it was completely different…very clean and put together. We really enjoyed our up to date/decor. room as well as their pool and hot tub! Breakfast was awesome!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 13, 2014
Thank you for taking the time to rate and review your recent stay with us. We have been working very hard over the past year to completely make over the interior of the hotel. The exterior grounds are next on our list. We're glad to hear that you enjoyed the ambiance and all of the amenities our hotel has to offer. We hope to see you back again very soon. Thanks for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, United States
1 review
5 of 5 stars Reviewed July 9, 2014

We stayed here for three nights while visiting Cedar Point. It was a great choice as the room was extremely nice and the staff was excellent. My daughter wanted to get a bottle of water from the vending machine, but it was out of stock and the machine did not return our money. We when to the front desk and explained the situation and the woman on duty not only refunded our money, but she gave us two bottles of water. It was a very nice perk and showed they really care about the people staying at the hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, July 13, 2014
Thank you for taking the time to rate and review your recent stay with us. Our #1 goal is to provide excellent customer service and to provide our guests with an unparalleled lodging experience. While I'm sorry to hear that the vending machine was under-stocked (we've obviously been very, very busy), I AM glad to hear that we rectified the situation immediately and that our staff was attentive to your needs and helpful.

Thanks for choosing to stay with us. We hope to see you back again very soon in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Norwalk

Address: 351 Milan Avenue, Norwalk, OH 44857
Phone Number:
Location: United States > Ohio > Norwalk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Norwalk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Norwalk 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
BRAND NEW 100% RENOVATED GUEST ROOMS. Brand New Fitness Center, 77 HDTV Channels, Microwave/Fridge. ... more   less 
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Also Known As:
Best Western Norwalk Hotel Norwalk
Norwalk Best Western
BEST WESTERN Norwalk Ohio

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