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“Poor standards.” 2 of 5 stars
Review of BEST WESTERN Norwalk

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BEST WESTERN Norwalk
2.5 of 5 Hotel   |   351 Milan Avenue, Norwalk, OH 44857   |  
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Ranked #1 of 4 hotels in Norwalk
Top Contributor
84 reviews 84 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Poor standards.”
2 of 5 stars Reviewed October 28, 2013

Staff not knowledgeable about basic services, such as check in and check out. Breakfast was terrible, so we went across the street to eat. The ONLY positive about this property is its location. Exercise room had NO working equipment. Bed was very uncomfortable.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, November 19, 2013
Hello and thank you for taking the time to rate and review your recent stay with us. I'm really sorry to hear that we didn't meet (and exceed) all of your expectations. As you might be aware, we just recently took ownership of this property and there is a LOT of improvements that need to be done and that we're in the process of doing. We hope that you'll come back again in the future and see for yourself what exceptional upgrades we have planned!
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62 people have reviewed this hotel

Traveler rating
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See reviews for
27
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Virginia Beach, Virginia
1 review
3 of 5 stars Reviewed October 20, 2013

I travel a great deal and stay in a number of different properties, and unfortunately, this has to be the loudest hotel I have experienced. I am not sure if it is the age of the building but It is way too loud in the rooms for me. I am sensitive to noise and when you hear the TV from the other rooms in your room then that is a problem. DO NOT STAY ON THE BOTTOM FLOOR. It sounds like the upstairs people are going to come through the ceiling. The floors creek constantly and kept me up. I do not think it was the guests because I walked upstairs and could feel the dents and creeks and dips in the floor as I walked. Not sure if it a safety issue but there is definitely a problem. The staff was friendly but I just think the building is old and is showing its age. NOT for the traveler that likes peace and quiet at night.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, October 23, 2013
Thank you for taking the time to rate and review your recent stay with us. We just recently took ownership of this property and have some pretty extensive renovations and updates planned over the next several months. My hope is that you'll give us an opportunity to prove to you just how many great plans we have for this property.
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buffalo ny, United States
1 review
3 of 5 stars Reviewed October 17, 2013

stayed at this hotel in October. went to a race at summit motorsports park, thought it was over priced. not very clean and could use updates. other than it being convenient and the free breakfast not worth the money

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, October 23, 2013
Thank you for taking the time rate and review your recent stay with us. I'm disappointed to hear that we weren't able to exceed all of your expectations. As noted previously, we took ownership of this hotel just recently and are working hard to make some pretty major updates and changes. I'm hopeful that you'll choose to stay with us again in the future and I'm confident that you'll be very pleasantly surprised by all we have planned!
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Springfield, MO
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 15, 2013

The front desk staff was friendly and efficient. The rooms were clean and comfortable. There are restaurants and gas reasonably close. Nice stay for road weary travelers. It was a good value for the money.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, October 23, 2013
We're very happy to hear of your great experience with our hotel. It's also really great to hear that you found value in your stay and we hope to be able to serve you again in the future. Thanks for taking the time to rate and review your stay and for helping other potential guests that they will make the right choice in staying with us!
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Pittsfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 15, 2013

This Best Western is in an 'easy access' location. The staff I encountered were friendly & professional. Cleanliness reigns, as well as professionalism & friendliness of employees. Price was so reasonable for the quality of this motel. Well done! I will stay again, when I travel to Ohio.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, October 23, 2013
Thank you, very much, for the wonderful complimentary rating and review of your recent stay with us. As you indicate, this property has much to offer and we pride ourselves on providing our guests with the very best customer service possible. Thank you for choosing to stay with us and we look forward to your next visit!
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Vienna, Austria
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2013

They must have listened to the other reviews. My room was clean, the carpet apparently new. They gave me a free upgrade to a room with its own jacuzzi. The wi-fi signal was strong and constant. It made a nice stop on a long trip.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, November 19, 2013
Thank you for taking the time to rate and review your recent stay at our hotel. We're SO pleased to hear that you enjoyed our recent (and even upcoming) upgrades and all of the amenities that we provide our guests. We hope to see you back very soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boyers PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

We always stay at the Best Western in Norwalk whenever we and our friends are in town for the Mopar Races at the Summit Race Track

Very friendly staff, always willing to accommodate us we never have any problems with the check in either.

Breakfast is good
The accomodations are fine

We will be back

Thanks

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review, October 23, 2013
We are VERY happy to hear that you've chosen to continue to patronize our business and that you've had such outstanding experiences and interactions with our staff. We can't wait to see you back again many times in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Norwalk

Address: 351 Milan Avenue, Norwalk, OH 44857
Phone Number:
Location: United States > Ohio > Norwalk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Norwalk 2.5*
Official Description (provided by the hotel):
BRAND NEW 100% RENOVATED GUEST ROOMS. Brand New Fitness Center, 77 HDTV Channels, Microwave/Fridge. ... more   less 
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Also Known As:
Best Western Norwalk Hotel Norwalk
Norwalk Best Western
BEST WESTERN Norwalk Ohio

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