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“Birthday Party Fiasco” 2 of 5 stars
Review of Chuck E. Cheese's

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Chuck E. Cheese's
26104 Brookpark Rd, Great Northern Shp Ctr, North Olmsted, OH 44070
(440) 734-9929
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Ranked #76 of 107 Restaurants in North Olmsted
Price range: $1 - $20
Cuisines: Pizza
Good for: Families with children, Large groups, Dining on a budget
Restaurant details
Good for: Families with children, Large groups, Dining on a budget
Cleveland, Ohio
Senior Contributor
26 reviews 26 reviews
13 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Birthday Party Fiasco”
2 of 5 stars Reviewed May 1, 2013

We booked a birthday party a month prior to the date of the party. The restaurant was so disorganized! When a party is booked the space is reserved for 2 hours, the first hour is playtime and the second is pizza, cake and Chuck E. Cheese's Birthday dance. When we arrived our space was not ready and the previous party was still in place, this put the start of the party behind. Our pizza's were not served until an hour and half into the party (this gave us a half hour for the rest of the party including eating), while the guests were still eating the Chuck E. Cheese show started. We asked if the show could wait until we were finished but were told no it is preset. This meant that we were singing Happy Birthday while the pizza was being served. We also had ordered 3 cakes, the cakes should have been decorated with Chuck E. Cheese cake toppers. When the cakes were brought out they were plain - we asked for the toppers we had ordered. They ran out of them! When we spoke to the manager he was rude and told us you need to understand we are busy - it was a Saturday. Fortunately there was not another party after ours - had there been we would not have had the time to serve the cake to our guests.

  • Visited April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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6 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Any
English first
Top Contributor
82 reviews 82 reviews
37 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 5, 2012

I'm disappointed that a place like this would sell and serve alcohol. I do not think parents should drink while their kids enjoyed a place like Chuck E Cheese's. I think alcohol shouldn't be served becasue the kids will be riding in cars home with the parents and although we'd like to assume parents would be responsible there is nothing responsible about drinking at all around your kids or driving them home after the fact.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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