We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect For Flying in/out of Hopkins” 4 of 5 stars
Review of Crowne Plaza Hotel Cleveland Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Crowne Plaza Hotel Cleveland Airport to your Saves list
Crowne Plaza Hotel Cleveland Airport
3.5 of 5 Hotel   |   7230 Engle Road, Middleburg Heights, OH 44130   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Columbus, Ohio
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Perfect For Flying in/out of Hopkins”
4 of 5 stars Reviewed June 8, 2013

We stayed here one night before our morning flight to Punta Cana. We live just north of Columbus. Got direct flights from Hopkins to Punta Cana each way. So we stayed the night before at the Crowne Plaza.

It was quiet and we accomplished exactly what we needed to do. Get a good night's sleep before our trip. And, we were able to leave our car parked at the hotel the length of our entire stay, a total of 11 nights away from home. All for a just a few dollars more than driving up to Cleveland in the middle of the night, using a parking lot, and being exhausted. The hotel shuttles were on time and pretty fast.

Lots of food places nearby as well. Dunkin Donuts, Chipotle, Panera, etc. etc..

For those of you with morning flights out of Hopkins that don't reside in the Cleveland area, this is a great option. It's not fancy and the elevators are small for an airport area hotel. But it's absolutely perfect for a night and then a park and fly experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

207 reviews from our community

Traveler rating
    83
    52
    39
    20
    13
See reviews for
34
19
9
104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Any
English first
ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 3, 2013 via mobile

This hotel is in a good location. Lobby and pool area are very nice. Rooms are average. Linens look nice in the room. Room is outdated. We stayed here last year and had a fridge and microwave not this year. Our room did not have an in room safe. Walls are thin. When you walk down the hall you can hear "noises"coming through the doors. Someone was having a great time. As another posted air conditioner is loud when running but it drowned out other sounds. Room was stuffy when it shut off. Not a lot of pool towels. Someone went to the lobby to get some,took awhile but came back with bath towels. Breakfast buffet was bettet than most and it was good. We had a nice server, friendly and always smiling. Overall it is ok for a short stay.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review, June 27, 2013
Dear bubbles197,

Thank you for taking the time to post your comments. I am happy you found our location to be good and the pool area nice. However, please accept my apology that the condition of the room was not completely to your liking. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

We hope to have the opportunity of hosting you again soon.

Kind Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

Hotel is a bit dated but claen, good location.Irish the bartender is super freindly and works very hard to give excellent service as she is often very busy. She remembers names and what we drink. I remember her when she served breakfast and always liked her great personality.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio City, Ohio
Top Contributor
87 reviews 87 reviews
24 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 27, 2013

We recently stayed at the Crown Plaza, utilizing the park and fly option. The hotel is easily to get to from the turnpike, and is in a safe area. There are plenty of restaurant options in the area as well. We had some last minute things to pick up for our vacation and were pleased that there was a K-Mart across the street.

The room was nice and the bed was comfy. We were a bit disappointed that there was no breakfast option prior to 6 am, but we had to leave for the airport earlier than that. There was coffee in the room, and luckily we had asked about breakfast when we checked in. We were able to purchase breakfast and snacks for the airport and plane trip.

We were very disappointed with the shuttle. We made reservations for the shuttle to the airport when we checked in. There were eight of us staying at the hotel prior to flying out in the morning, and all four couples made reservations that afternoon. Morning arrived and we met for the shuttle, only to find out that there were too many people for the shuttle, and no one in our group had been written down for the shuttle we requested reservation. None of our group were allowed to take the shuttle at the time we had reserved. We were flying international and were quite nervous about getting to the airport in time. After receiving complaints from everyone in our group, an employee brought another van around and agree to take us. This was very nice; however, he didn't know how to get to the airport. We made it, after stopping to ask for directions.

When we returned we had no issue at all with the shuttle. Our recommendation...when making reservations for the airport shuttle, ask to see that your names are on the list, in writing.

We did explore the area a bit the evening of our stay. For those that would like a nice walk, head out the hotel towards Baldwin Wallace University. It is about a 1.5 mile walk to a lovely little area of the town with some great looking shops and restaurants.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed May 26, 2013

I stayed here on a business trip and was pleasantly surprised by the cleanliness and excellent service form all staff members. Property could use a bit of updating, but excellent value and brilliant customer service.

Room Tip: 301 was a good room, but vupiew of parking lot if that matters
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 21, 2013

We checked into this hotel on the evening of May 19th, 2013. The check in agent carried on a personal conversation with another staff member during our entire check-in. On entering the room, we found the HVAC system set for Heat and 74 degrees. It was impossible to get and maintain the room at a comfortable temperature and the blower, even on Low, was very strong and very loud. In the shower, it would not maintain a steady temperature, varying between ice cold and searing hot without touching the temperature setting.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review, May 31, 2013
Jsikorasr,

Thank you for taking the time to review your recent stay at Crowne Plaza - Cleveland Airport. Your feedback is very valuable to us as it allows us the opportunity to review our operation and address any concerns.

We've recently upgraded to a new green HVAC system designed to regulate initial room temperature based on current weather conditions. The system is designed to keep the room comfortable for each guest's initial arrival, and then can be manually controlled by each guest after check-in. I have forwarded your concerns on to our engineering department for further review and to ensure each wireless receiver is fully functional.

I understand you also encountered issues with your shower during your stay. This type of issue and any safety related issue is obviously very concerning to us. Unfortunately there was not enough identifying information within your review to determine specifically what room you stayed in. To ensure each shower is operating at a safe temperature our maintenance and housekeeping team has conducted an extensive review of each guest room over the past 3 days to identify any potential issue. We were unable to locate any safety concerns during this review process. Please contact the hotel at your earliest convenience so that we can identify specifically which room you occupied.

Thank you for choosing Crowne Plaza!

Sincerely,

Michael L.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 17, 2013

Have used this property on many occasions and find the staff generally attentive. The heating/air conditioning noise can be disturbing and check-in can be somewhat chaotic. The only serious issue I have experienced is getting anyone at the hotel to take action on a billing error that occurred during my last stay. I guess I'll have to wait until my next visit to sort it out. Tip: don't book rooms for other people and use your credit card to hold them. Make sure they use their own credit cards and PC numbers to reserve. Otherwise expect billing errors and mis-allocation of PC points.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMike, General Manager at Crowne Plaza Hotel Cleveland Airport, responded to this review, May 19, 2013
Dear Tillering,

Thank you for taking the time to review your recent stay at Crowne Plaza. Your comments are extremely valuable to us as they allow us the opportunity to review our operation and make changes as needed.

We understand the importance of a quick and smooth check-in. Our team's top priority is to provide the highest level of service possible from the beginning of your stay until the end. We will continue to provide training and resources to our team to ensure they are able to meet this goal. Crowne Plaza Cleveland Airport has become the leader in business class airport accommodations. With our growing popularity has also come a higher volume of reservation calls for our front desk staff. We have identified this as a key area we can improve and will soon have a dedicated reservation team to handle all reservation needs. This will ensure we can provide an even higher level of service to each and every guest in a "chaos" free environment.

We understand billing errors can be frustrating. We strive to ensure each folio is accurate and charges are processed correctly. Please contact our Front Office Manager, Wesley, or myself at your earliest convenience. Either of us would be more than happy to review your account and assist you with any further concerns.

We understand you have many choices for accommodations, and we thank you for choosing Crowne Plaza. We look forward to having you as our guest again in the near future.

Sincerely,
Michael L.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Crowne Plaza Hotel Cleveland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Cleveland Airport

Address: 7230 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in Middleburg Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Cleveland Airport 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Enjoy a Convenient Location at this Middleburg Heights Hotel Downtown Cleveland, Ohio and the Cleveland Hopkins International Airport (CLE) are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, our hotel looks forward to helping you during your stay. Many of the area's attractions are just a short drive from our hotel near the Cleveland Airport, such as the stadiums of several professional sports teams. Other popular area attractions include the famous Rock & Roll Hall of Fame, the NASA Glenn Research Center and Playhouse Square, the second-largest theater complex in the US. If you can't decide, consider seeing the city with Trolley Tours of Cleveland. Our Cleveland, OH airport hotel is also convenient to the International Expo Center, Cuyahoga County Fairgrounds and businesses including Moen World Headquarters, Cleveland Clinic Foundation, AT&T, Ford Motor Co. and Sanford-Brown College of Cleveland, Ohio. Our hotel has 14 meeting rooms with 16,000 square feet of space, a 24-hour Business Center and free wireless Internet access to meet your needs. Our 100% non smoking Cleveland, Ohio hotel offers the comfort and convenience you deserve with a heated, indoor pool and sauna, a 24-hour Fitness Center, a gift shop, Buccis restaurant and lounge and well-appointed rooms and suites. Call today and reserve your Crowne Plaza of Cleveland hotel room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Orbitz, Expedia, Booking.com, Priceline and Hotels.com so you can book your Crowne Plaza Hotel Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Middleburg Heights
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Cleveland Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.