My grandson started college at Baldwin Wallace University here in Ohio this past August 2013. My first visit told me this was a very nice hotel, mainly because of the employees that work here. Over the year of 2013, from my first visit prior to my grandson enrolling at BW, when he was auditioning in the spring, I could not want more friendly and upbeat employees. From the busiest of days to some of the slowest days, there is always a smile and a welcoming that focused on my complete satisfaction. This is now the end of January, 2014, and I have had about 9 stays here in Middleburg Heights on Bagley Road. On one occassion, I told the front desk that there was a very annoying air freshener smell in my room and I asked for a different room (which after you check in and unload your baggage, etc. is something no one wants to do); they offered to ozenate the room for me which I accepted and was very impressed with the freshness of the same room. I was very pleased and did not know of any hotel that would offer that for a guest. I know about ozenation (although I don't know about spelling it) and I know its capabilities in cleaning the air in any environment) so I was thus pleased. When I had checked in sometime in October or November, I was told they were in the process of remodeling the rooms. I have to admit there was one room that I wondered what had transpired because the door must have been thrust against the wall and there was a hole in the wall (which I stuffed a tissure in to). I have always found my rooms to be clean and the very white sheets and coverlett that are on the bed are very impressive and totally awesome in my view. No dark coverlett where you can't see if or when it was cleaned. As I was asking the assistance of one of the maids in another room one day, I noticed how they take the shower curtain off when they are cleaning the bathroom, which I also found impressive (they may even put up clean shower curtains - I never asked); this made me confident that although the room may have been an older environment, it was cleaned quite well by the maidservice and up to my standards. On other occassions of my visit, although they were remodeling, I never found any inconvenience or annoyance with regard to noice, etc. On my latest trip, today, January 31, 2014, I was introduced to one of the remodeled rooms. It is AWESOME, from the carpeting to the new furniture ( very nice half round sofa with a side table that slides in), wallpaper, desk, lighting, etc. made me a very happy camper. I even took my shoes off at the door so that I could help in maintaining this wonderful environment that is away from home. I have read some of the reviews and all I can say is "they remodeled the rooms, unless you go into an entirely new built hotel, the shower is quite costly to remodel and I don't find it annoying at all; it's clean and sufficient in taking a shower." As for any comments about this Marriott not being of quality, I would have to say, if they had addressed this issue with the staff, they may have been moved into a better room. I must say, as time goes by, most hotels need remodeling. I am sorry to hear their negative response to this hotel, and I may have said the same if it had happened to me, but, once again I would ask if they told the front desk about their displeasure. The service I have seen here has been very accommodating to me. As for the Bistro, I also have been there when it was very busy and one girl was doing her best (with a smile I might add) to accommodate the customers, however, as in any business, employees call in sick, etc. This may have or not have been a result of the Marriott upper management. Since they have remodeled this Marriott Courtyard in Middleburg, Ohio, it has gone from being my favorite Hotel to being my most favorite hotel. As for the Bistro personnel, they are awesome as well and the food is great, from the hummas to the flatbread pizza and the breakfast selection. That's my input. I must say, if you come visit and they have not completely remodeled when you get here, make sure you let the front desk now of your annoyance with the hotel. They will try their best to accommodate you. I have no facebook account to show my friends and relatives, however, I have let everyone I know, to stay here and enjoy!!
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- Also Known As:
- Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
- Courtyard Middleburg Heights
- Middleburg Heights Marriott
- Middleburg Heights Courtyard
- Courtyard By Marriott Cleveland Airport/South Middleburg Heights, Ohio