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“NOT MARRIOTT QUALITY” 2 of 5 stars
Review of Courtyard by Marriott Cleveland Airport/South

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Courtyard by Marriott Cleveland Airport/South
3.0 of 5 Hotel   |   7345 Engle Road, Middleburg Heights, OH 44130   |  
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Lake Placid, New York
1 review
“NOT MARRIOTT QUALITY”
2 of 5 stars Reviewed December 26, 2013

We arrived on a 12/24/13 using a marriott rewards certificate. The entry way and " bistro" area as marriott calls their food area were clean and bright and had a very nice appearance. I am a silver rewards member and I have never stayed in any marriott of this poor quality. Our room was 103 although the phone in our room said 106 with a pen crossing off the 106 and a 103 written next to it. The bathroom-the towels smelled musty, the shower handle was brocken so we had to rig it in order for the warm water to stay warm and not too hot, the tub drain was rusted, the toilet paper dispenser was cut into the wall something you may see at older Howard Johnson hotels which would have been fine if there was not a 1/4 inch gap in the wall exposing the insulation and folded wall paper. The pool deck was dirty and the water smelled dirty like sulpher there were no clean towels a few green ones on chairs and two white ones on the rack used.
On christmas morning we went to the food area "bistro" to find one young lady very busy doing a great job and 2 other staff an older woman with glasses and the young getleman who checked us in the night before, at front desk just talking and watching the busy young lady working very hard! This property is a disgrace to the MARRIOTT Chain.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard by Marriott Cleveland Airport/South, responded to this review, December 31, 2013
Thank you for taking the time to review us, we appreciate your feedback. We are very sorry that we did not meet your expectations. There is some very exciting news happening at the Courtyard that I would like to share with you! We are now undergoing a multi-million dollar renovation resulting in brand new guest rooms due to be complete at the end of February. We urge to come back and visit us again and experience a whole new stay. Please contact our general manager, Bryan Shepherd if you have any questions. We hope to have you as our guest again.
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86 people have reviewed this hotel

Traveler rating
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    21
    5
    4
See reviews for
20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
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English first
Columbus, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed October 20, 2013

Employees were top-notch. From the moment we walked in to when we left they were very welcoming. However I can never understand, other than the profit motive, why so many hotels spend so much money on lobbies and remodeling of them as opposed to doing the basics correct.

No shampoo in the shampoo container (thanks for leaving the used one there), and some of the pillows weren't just not clean, they had makeup on them. And hair.

And the WiFi: poor reception, slow, and more like dial-up back in the day.

Work on the basics and get raving fans from that, and the rest of the income will come. Don't think I'd go back to the property.

Room Tip: Check the cleanliness and the supplies before it gets too late and you just can't deal with it.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limerick, Pa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2013

I am a pretty loyal Marriott fan, and often stay at the Courtyard brand when traveling for business. This hotel does what Courtyard does well - comfortable and inviting lobby, decent small convenience store and very polite and nice employees.
However, this hotel suffered from two issues - both PCs in the business center were out of order and the bed was very uncomfortable. It may simply need a refresh, i.e. new mattress, but sleep was a challenge. This surprised me as Courtyard normally provides a comfortable night.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teba, Spain
Top Contributor
59 reviews 59 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

I booked this hotel because of its proximity to the airport and the customer I was visiting, what nice surprise, the initial greeting when I arrived, tired and jet lagged it was very welcome. It was good to be able to get a cold beer even though it was quite late. Room was pleasant with a nice balcony although the view was not that inspiring! But that's not the hotels fault!!
The young ladies serving breakfast were very nice and after only a couple of days had my coffee and fruit cup order ready without asking!
Bar was fine and not a bad place for a pre-bed nightcap

Already looking forward to returning

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard by Marriott Cleveland Airport/South, responded to this review, December 17, 2013
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and look forward to having you as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2013

Overall the accommodations at this hotel were OK. The staff were extremely helpful where they could be, unfortunately the shuttle driver didn't know how to get from the hotel to the airport rental car destination and it ended up taking us 30 minutes to drive about 2 miles. The common areas of the hotel were clean and fresh but the room smelled like it hadn't been used in a long time and it was really musty smelling.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2013

Stayed there one night, on our way back home from MI. Room smelled was terrible, musty, moldy. Worried about the health impact. Look at the yelp reviews, in line with that. Room was outdated as well, not in line with what I expect from Marriott. Would not stay here again

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim K, Director of Sales at Courtyard by Marriott Cleveland Airport/South, responded to this review, December 13, 2013
Thank you for your review, we appreciate your feedback. We are very sorry that you had a negative experience with us, that is certainly not the service we want to provide. We would like to let you know about some exciting new things happening here at the Courtyard. We began a multi-million dollar renovation at the beginning of December! Brand new guest rooms with an updated modern decor and everything you would expect from a Marriott property. We urge you to come check us out again and experience a whole new stay! If you have any Questions please call the hotel and contact the sales department. We will be happy to speak with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed at this hotel this past weekend to attend a wedding in a local area. Shuttle service too and from the hotel was very helpful. The hotel staff was warm and accomodating. The hotel seemed to work in partnership with the wedding party, as a meeting room was reserved for the wedding guests all weekend with food and drinks. The lounge area and "bistro" was a plus too! Rooms were clean and comfortable as well, and the air conditioning was in perfect condition. A few minor suggestions/comments: add personal safes to rooms...most nice hotels have them. The bathroom vanity area is very small, and cramped for 3-4 people to share. There is no mini fridge in room either. We would stay here again however. :)

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Cleveland Airport/South

Also Known As:
Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
Courtyard By Marriott Cleveland Airport/South Hotel
Courtyard Middleburg Heights
Middleburg Heights Marriott
Middleburg Heights Courtyard
Courtyard By Marriott Cleveland Airport/South Middleburg Heights, Ohio
Address: 7345 Engle Road, Middleburg Heights, OH 44130
Phone Number:
Location: United States > Ohio > Middleburg Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Middleburg Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Cleveland Airport/South 3*
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