Employees were top-notch. From the moment we walked in to when we left they were very welcoming. However I can never understand, other than the profit motive, why so many hotels spend so much money on lobbies and remodeling of them as opposed to doing the basics correct.
No shampoo in the shampoo container (thanks for leaving the used one there), and some of the pillows weren't just not clean, they had makeup on them. And hair.
And the WiFi: poor reception, slow, and more like dial-up back in the day.
Work on the basics and get raving fans from that, and the rest of the income will come. Don't think I'd go back to the property.
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- Also Known As:
- Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
- Courtyard Middleburg Heights
- Middleburg Heights Marriott
- Middleburg Heights Courtyard
- Courtyard By Marriott Cleveland Airport/South Middleburg Heights, Ohio