While everything was clean, we are not fans of the apartment style buildings at this particular Residence Inn. No elevators, and buildings disconnected from the main lobby. We prefer the new style Residence Inns that have a common building. Couple that with the Mish mash of new / old....I think this will not be our hotel of choice in the future.
We stayed at this location for one night while traveling to visit family and friends.
The location was a bit difficult to find. You can see it from the main road and freeway, but the actual side street it is on is a bit hidden. Parking is plentiful and free. There is a lobby / breakfast area with front desk and nicely appointed common area. All of the staff was friendly. Check in was fast and friendly. They had a plate of cookies available at check-in which was nice.
There is free Wi-Fi available in the lobby area and rooms. There is a nice outdoor pool and hot tub, but it was already closed for the season even though the weather was still nice.
The rooms somewhat outdated, but have been refreshed a bit. You can tell the infrastructure is very old.There is kind of a mish mash of old and new. Linoleum floors but granite countertops. New carpet but broken down closet doors that will not even open because they were not cut properly when the carpet was installed. Curtains don’t block light well. The beds are comfortable, but the pillows are beyond pathetic. They have nice HD TV's. The climate control had a host of problems. It was either freezing cold, or way too hot. The thermostat appeared to be very inaccurate. We had no noise from adjoining rooms nor outside noise. The rooms are equipped with with nearly full kitchens.
There are plenty of dining options within an easy drive from the hotel. We did partake of the free breakfast which had a few hot items, as well as pastries, fruit, juices. Nothing fancy but plenty to start the day.
Our bill was under our door in the morning. The entire hotel is non-smoking which is always a plus.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to provide us with your feedback. We greatly appreciate it. Our Residence Inn is one of the original Residence Inns that opened and we have the unique apartment style look with exterior entrances at this property as you experienced. We thrive ourselves on the comfort of home and providing you with the best service possible as you should expect when traveling to a Marriott. We have had a mixture of updates so I can completely understand how you felt some areas were more up to date than others. Thank you again for truly providing detail in each aspect of your stay as it allows us to continously focus on areas where we can improve and continue to provide the great service and experience you should expect when traveling to a Marriott property
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.