Stayed here with a wedding party, and though there were tons of people, the staff did wonderfully. The rooms were very clean, the service was more than friendly and accomodating, the pool is a nice size and very warm, and the complimentary breakfast was very good. Props and kudos for dealing with all of us crazy wedding guests!

When i check in around 4pm, I wasen't expecting the receptionist (Tori) to engage in conversation with me or even ask how I was doing with a positive attitude. There was at least 12 people checking in including myself. Most of the people that was checking in were absoultly rude to her for no reason. I was standing in line observing her, and she kept a positive attitude the whole entire time, and was still smiling! When it was my turn to be check in, she asked me how I was doing and I responded not very good, she asked me what was wrong and if there was any possible way she could make my stay better. I replyed with one request joking to her to remove the construction from this area, then said no you'r doing a fantastic job already. During my stay she remainded the nicest receptionist I've ever had. I had lots of request for her to bring me extra towels, blankets, silverware, and even a cot for my kids and she met my requests with excellent customer service. I would definitely recommend this Holiday inn before any other Holiday inn around.

Best motel I've ever stayed at. From the manager all the way down to the staff are very helpful and nice. the rooms are great. anything you want to do is just minutes away. I suggest if you need a place to stay in and around mentor this is the place. 5 stars

We stayed at this hotel on November 9th, 2012. My husband and I were charged for TWO rooms! Torey the front desk clerk did not check us in under our reservation. She made a SECOND reservation unbeknownst to us. They charged us as a no show for OUR reservation. Deborah the manager said that it wasn't within her authority to refund the charges and she would have to speak with Mr. Lamalfa. She called back to inform me that he refused to refund the charges. When I asked WHY, she said that "two reservations were made." No further explanation was given and they were ALL aware that the mistake was made by one of Mr. Lamalfa's employees. In fact, I spoke to Torey again on November 12th who said that she made a mistake and those charges were going to be taken out of her paycheck. I am not sure how I was supposed to respond to that statement? I would HIGHLY reccommend that you search out another hotel before this one. I would be VERY wary when the owner of a company refuses to refund money that should RIGHTFULLY be refunded. He is just plain DISHONEST!!!