We stayed at this hotel on November 9th, 2012. My husband and I were charged for TWO rooms! Torey the front desk clerk did not check us in under our reservation. She made a SECOND reservation unbeknownst to us. They charged us as a no show for OUR reservation. Deborah the manager said that it wasn't within her authority to refund the charges and she would have to speak with Mr. Lamalfa. She called back to inform me that he refused to refund the charges. When I asked WHY, she said that "two reservations were made." No further explanation was given and they were ALL aware that the mistake was made by one of Mr. Lamalfa's employees. In fact, I spoke to Torey again on November 12th who said that she made a mistake and those charges were going to be taken out of her paycheck. I am not sure how I was supposed to respond to that statement? I would HIGHLY reccommend that you search out another hotel before this one. I would be VERY wary when the owner of a company refuses to refund money that should RIGHTFULLY be refunded. He is just plain DISHONEST!!!
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
- Holiday Inn Mentor
- Mentor Holiday Inn
- Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio