From the moment we checked in, we felt unwelcome. The staff at the front desk were very unhelpful and bordering on rude. We were given a 2-Queen room after asking for a King and being told only a King suite was available. It was on the 1st floor, about 3 doors down from the elevators and indoor pool. When we asked if they had anything that wasn't on the main floor, we were promptly and rudely told "No." We got into our room, which was at least clean. We noticed a picnic table outside our window... Little did I realize this was the smoking spot for the staff. What a lovely view!
The hotel was very loud and I did not get a good nights sleep. The "breakfast" was a disaster. As we left our room in the morning, I could smell cigarette smoke and noticed two staff outside smoking with the door propped open to the main hallway. Just what you want to see and smell on your way to breakfast!! When we got to breakfast, the bread bin was all but empty, there was NO yogurt or skim milk, and cereal but no bowls. The scraps of eggs and meat that was left looked like they had been cooked three hours prior. When another guest asked the one staff member working for yogurt, she grumbled and said, "you'll have to give me a minute!" As she raced around trying to maintain some sort order, my husband and I noticed 4 staff members just standing behind the desk doing NOTHING! This included a manager! We decided to finish what meager food we had and check out. At check out, the manager asked how our stay was. When my husband recounted the events of the staff smoking table and the horrible mis-managed breakfast situation, the manager acted shocked. She asked what she could do, my husband asked "what can you do?" She looked very confused. This is simply unacceptable! Needless to say, we will not be staying here again. It's a shame, because we are in the area a lot, and the location is great.
- Also Known As:
- Country Inn & Suites By Carlson, Toledo Hotel Maumee
- Country Inn & Suites By Carlson, Toledo Hotel
- Country Inn And Suites By Carlson, Toledo
- Country Inn Maumee
- Maumee Country Inn
- Country Inn & Suites By Carlson, Toledo Maumee, Ohio
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