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“Disappointed ~ Visit not up to standards of previous stays!” 3 of 5 stars
Review of Residence Inn by Marriott

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Residence Inn by Marriott
3.0 of 5 Hotel   |   1370 Arrowhead Drive, Maumee, OH 43537   |  
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Ranked #6 of 18 Hotels in Maumee
Certificate of Excellence 2014
Lansing, Michigan
1 review
1 helpful vote 1 helpful vote
“Disappointed ~ Visit not up to standards of previous stays!”
3 of 5 stars Reviewed November 27, 2013

I have stayed at this particular hotel 4 times. This was NOT a good stay! Room was right next to elevator, with two barking dogs in room next door & right outside our window was the smokers/drinkers picnic table with unleashed dogs! I have a service dog, we did not get any sleep as he kept alerting me to the dogs & people outside. Dogs on leash not being enforced. Doggie potty area not clean at all!

Biggest complaint is a SAFETY issue!!! My husband drove down to join us after work, not arriving until 1am he had to buzz the main door for entrance into the hotel. Receptionist on duty just gave him a keycard to my room without checking his ID or calling my room & getting an okay!!! He could very well have been the delivery guy that brought me dinner earlier in the evening!!!! UNBELIEVABLE AND TOTALLY UNACCEPTABLE!!!

2nd night we got a room change better as far as noise but a much 'older' room!

Elevators repeatedly had trash on the floors.

Very disappointed stay!

Room Tip: Third or fourth floor…facing front of hotel! 316 thru 324
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  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, December 6, 2013
Dear Crickettsmom,

I would like to thank you for choosing Residence Inn for your trips to the Toledo area! I am very saddened to hear about the disappointment of your previous stay with us. I assure you this is definately not up to the standards we aim to obtain at this hotel! I have addressed all of the issues you had with our staff to ensure no one has an experience like that ever again. That being said I would like the opportunity to discuss the issues you experienced with you in better detail. If this is something you would be interested in please contact me either directly at the hotel or by e-mail at arife@fhginc.com, we hope to get the opportunity to make it up to you. Thank you again and I hope to hear from you soon!

Sincerely,

Allyson Rife
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187 reviews from our community

Traveler rating
    118
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    11
    6
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Geneva, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2013

Nice hotel. We have stayed here twice a year for the past few years when we meet my parents for a weekend. We also use it as a stopping point on our drives home to PA. Our daughter enjoys the pool and hot tub.

The key for us is that it is pet friendly. Plus, there are ample fields and sidewalks nearby to walk your Fido.

Dussel Drive, nearby, has a good selection of the chain restaurants, pizza joints and a Starbucks. Since it's a suite hotel, all of the rooms have a kitchens and some of the larger, end rooms have a full stove. For cooking and dining in, there is a nearby Meijer and a brand new Kroger, both less than five mins away.

Breakfast is included and the requisite fare is available. For the kids (again), the Golden Griddle waffle iron is a hit.

Room Tip: Get something on a high floor. The hotel has a lot of traveling kids sports teams that stay there...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, November 27, 2013
Dear Lou P,

Thank you for choosing Residence Inn Maumee as your home away from home during your trips to the Maumee area! We love to hear that you are a loyal Residence Inn guest, especially to our hotel. If there is anything we could do to make your trips even better please let us know next time you are in town! We are excited to see your family and you next time you are in town!

Sincerely,

Allyson Rife
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Saltillo, Mississippi
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2013

Rooms are great, with everything you need for an extended stay, very comfortable to work and sleep in.

Breakfast changes every morning, with basic staples, and something special which will catch your eye.

Hotel was mostly quiet, but hallways could be loud, and there was a neighbor that left an unattended dog for three days which barked incessantly for hours. Can't blame the hotel, but be aware hey allow pets, might ask for a higher floor where the pets usually aren't.

Room Tip: Higher floors will have quieter hallways and less people, also less pet noise. If on ground floor st...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, November 25, 2013
Dear Mike F,

Thank you for choosing Residence Inn Maumee for your recent trip and for taking the time out to review our hotel! We have shared your nice comments with the staff and they are all so delighted you enjoyed your stay with us. We apologize for the issue you had with the noise in the hallways and have discussed how we can keep that issue from happening in the future. We do hope we get to see you again during your next trip to the area!

Sincerely,

Allyson Rife
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Cincinnati, Ohio
1 review
5 of 5 stars Reviewed November 17, 2013

I had a reservation elsewhere in the area due to a group I was with and checked to see if there was a nearby Marriott property. I actually paid for two rooms that night bnecause I did not like the original hotel and knew I could count on a Residence Inn to be a comfortable, clean, friendly place to stay and it was. I reserved on line from the parking lot of the other hotel and my reser\vation was all set as soon as I walked in. The front desk was incredibly friendly and helpful and my room was clean and everything in working order. THANKS for a great stay - I appreciate that I can count on Marriott properties wherever I am.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, November 22, 2013
Dear Denise Q,

Thank you for choosing Residence Inn as your hotel to switch to that evening, we are very delighted we were able to turn your Maumee trip around into a much better one! Thank you for all the kind words about the hotel and we hope that next time you are in town the Residence Inn is your first and only room you pay for. We hope to see you again soon!

Sincerely,
Allyson Rife
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Columbus, Ohio
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 17, 2013

Thanks to Amanda and Katie for helping us with a tricky (for us) check in, which benefited our daughter, who arrived ahead of us.
They are the bomb. The whole staff is friendly and seem to enjoy their jobs. A pleasant experience again. This is our pic when visiting in Maumee/Toledo.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, November 22, 2013
Dear TravelTeam614,

We are delighted to hear you enjoyed your stay once again at our hotel; thank you for submitting such a wonderful review! Katie and Amanda were very happy to hear of your praises as well as the rest of the staff. We hope you come back to the area soon and that you continue to stay with us when you are in town!

Sincerely,
Allyson Rife
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

The staff made arrangements for my daughter to practice her violin in a meeting room! LOVE and would go back in a heart beat! Not many hotels have suites at a good price to hold my family of 6 so I was impressed that with the price it was clean,had a great house keeping staff and a great breakfast!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, November 22, 2013
Dear Bland6,

Thank you so much for taking the time out to review our hotel! We are very happy to hear you enjoyed your stay with us and that our staff went above and beyond. We hope your travels bring you back to the Toledo area sometime soon, so we can see your family and you again!

Sincerely,
Allyson Rife
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Cincinnati, Ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 28, 2013

Stayed here several times. One of the best hotels I have been in. The staff is incredible! The rooms are great and very clean. You cannot stay at a better hotel for the price you pay. Not to mention the wonderful breakfast that is included with your stay. They do everything well here.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllysonRife, Guest Relations Manager at Residence Inn by Marriott, responded to this review, October 29, 2013
Dear JohnET50,

Thank you for submitting such a wonderful review of our hotel and we are happy you have chosen our Residence Inn as your home away from home when you are in town! We love to hear when people have enjoyed our hotel so much that they continue to come back every time they are in town. We hope we get to see you again soon!

Sincerely,

Allyson Rife
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott

Address: 1370 Arrowhead Drive, Maumee, OH 43537
Location: United States > Ohio > Maumee
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#5 Family Hotel in Maumee
#8 Business Hotel in Maumee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott 3*
Number of rooms: 108
Official Description (provided by the hotel):
Our contemporary boutique hotel is an all suite property designed to help you work, relax, stay connected, and unwind. Guests will feel at home in one of our 108 spacious suites that provide separate dining, living, sleeping, and working areas. Enjoy a complimentary hot breakfast buffet, indoor pool and whirlpool, outdoor BBQ area with fire pit, onsite fitness center, wired and wireless internet access, USA Today and local newspapers, and much more! ... more   less 
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Also Known As:
Residence Inn By Marriott Hotel Maumee
Residence Inn Maumee
Maumee Residence Inn
Maumee Marriott
Residence Inn By Marriott Maumee, Ohio

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