I have gone to a lot of top-rated TA hotels, and in about 50% of the cases I get burned. That was the case on a recent trip, as I went to two number one rated hotels in different cities. The one was really excellent, and one was really mediocre. Unfortunately, this was the mediocre one. To be honest, I can't understand all of the gushing comments about the place, other than the fact that the rooms are very beautiful to look at, and the place seems clean.
On the negative side, these were among the things I encountered:
1. Noise all night from the air conditioning units on top of the lobby. The person at the desk knew right away what the problem was when I called down in the morning and mentioned the noise. Unfortunately, all of the rooms out the front face the units. What really ticks me off about this is that I specifically asked for a quiet room when making the reservation, and they still put me in a noisy room.
2. A sagging mattress that should have been replaced months ago. This was a king bed, and apparently people were sleeping in the middle, so it sagged from the edge to the middle. This was the worst hotel mattress I think I have encountered in a couple of years. Also, my side of the bed was very close to the window/wall, so I didn't have a whole lot of room to get around to the bed.
3. Vibration in the floors in the morning. My wife was very concerend about it, so I called downstairs and asked them what was going on. They said it was likely the laundry facilities, which were at least two floors below me. Amazing that a place could be so poorly built that just running some laundry machines could make the whole place vibrate.
4. No luggage racks in the room.
5. Breakfast was mediocre, and they ran out of biscuits right when I got to them. They only have one waffle maker, which is a joke in a huge hotel. Also, despite the fact that they have lots of eating space, the actual serving space is somewhat small and it seemed like people were always running into each other when getting food.
It should be noted that none of this came cheap either. The room was going for close to $150 per night under the AAA rate, which was more than other nearly hotels, but I opted for it because of its undeserved TA number one ranking.
One positive note amid the gloom is that the person working the desk when we arrived (I think her name was Stephanie) was very friendly, and printed out directions for us to help us find our way to the zoo.
I have to say that on any future visits to the Toledo area, I will be staying somewhere else.
- Official Description (provided by the hotel):
- Our contemporary boutique hotel is an all suite property designed to help you work, relax, stay connected, and unwind. Guests will feel at home in one of our 108 spacious suites that provide separate dining, living, sleeping, and working areas. Enjoy a complimentary hot breakfast buffet, indoor pool and whirlpool, outdoor BBQ area with fire pit, onsite fitness center, wired and wireless internet access, USA Today and local newspapers, and much more! ... more less
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- Also Known As:
- Residence Inn By Marriott Hotel Maumee
- Residence Inn Maumee
- Maumee Residence Inn
- Maumee Marriott
- Residence Inn By Marriott Maumee, Ohio