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“Just Ok.....” 3 of 5 stars
Review of Super 8 Mason

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Super 8 Mason
2.0 of 5 Hotel   |   5589 Kings Mills Road, Mason, OH 45040 (Formerly Kings Mills Inn and Suites)   |  
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Ranked #15 of 19 Hotels in Mason
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
1 of 5 stars Reviewed July 1, 2013

Hotel was extremely dirty. There were bugs everywhere, stained carpeting, carpet that looked like it had never seen a vacuum. Bathroom shower was full of black mold and tub was falling apart. Had shady characters hanging around hotel and parking lot. Was not impressed at all and will never stay here again or refer this place to anyone.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville, Michigan
1 review
1 of 5 stars Reviewed June 30, 2013

We had came down with a big group that needed 13 rooms. When arriving we went to check in and the people at the desk were rude. He tried to tell us that we had 14 rooms instead of 13 when i asked him to cancel them he told me it was to late and that i needed to pay for it I told him i would not be paying for it and that it needed to be canceled due to me not booking it, After heading to our rooms in the dark and really creepy people watching us while walking set off a weird feeling and a not so safe place. When opening the door to our room to see a dead bug sitting right on the floor that had crumbs and just looked gross. We then wanted to take a shower to find dry blood on a towel and hair in the shower not to mention the mold in the shower we decided to not take one, There was wall paper falling off the walls, more BUGS, writing on the walls, what looked to be a poop stain on the bedding , poor wiring and much more. We wanted to try to get some sleep so feeling unsafe we put a chair in front of the door which it didn't look like we were the first to do so. We then put our own blankets on the beds and had one of ours to cover up with. We never walked on the floor with out shoes on just plane out gross. In the morning we were going to stay to get food but decided to go some where else due to the NASTYNESS AND RUDENESS. I would NEVER stay here again........ If it wasn't for the large group we had me and my roommates would have went to another hotel at 1am due to the room.

Room Tip: Do NOT stay here it is Nasty
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Greenfield
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 29, 2013

When we first checked in the hotel seemed very understaffed between renting u- haul's and rooms. The room had not been cleaned, the mirror's in the bathroom were dirty and there was the last guest's phone charger pugged in instead of the lamp. We booked a non-smoking room and there was a cigarette burn in the bedding and the wall paper wall was coming off the wall's. The breakfast again very understaffed, we had to wait 10 minutes for biscuits and then 5 more when they ran out of gravy. When going to Kings Island I would not recommend Super 8.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2013

Last weekend we had a horrible experience at the super 8 in Mason, OH. We went for our anniversary and got the King's Island package. We had a great time at the park, but once we returned to the hotel to rest we could not due to the amount of screaming children and teenagers in the pool right outside our room, and the amount of people hanging out in the little playground next to it talking and laughing. At 10:45 we called the front desk to ask when the pool closed and we were told at midnight! We explained that it was just too loud, but nothing was done. 20 minutes later we called to ask if they could at least get the noise level under some reasonable control, but they just answered that the pool closed at midnight. At around 11:30pm we called one last time to demand that something be done to control the screaming kids so we could sleep, but again, nothing was done. So, I got up, got dressed and went to the front desk to ask what was going on and why nothing had been done yet. The manager said he could not do anything about it, and we argued for awhile until he said that I was ridiculous for asking him to either control the noise level or close the pool because we were exhausted and couldn't rest. After a couple more minutes of arguing I said that either he would get it under control or we would be paying for only half of the stay since a half night's sleep was all that we were going to end up with. He said he couldn't do that either and that this was a ridiculous request. So, I headed back to the room very upset and my husband decided to go try and reason with him. He had the same experience I did, and seeing that the party outside was not going to end, even after the pool closed, we packed up, woke up our sleeping 5 year old and before midnight were checking out. At check out my husband asked that we not be charged for the room part of the bill since we experience, but the manager insisted he had to charge the full price (which was pretty expensive, about $100 for our three tickets and $100 for the room where we couldn't sleep.). After arguing with him, my husband decided that the only recourse was to file a dispute claim for the room with the bank. So far the bank has issued us a temporary refund and is disputing it for us. It was awful and exhausting and we will never make the mistake of staying at such a poorly run place again.

Room Tip: If you have a problem and the manager is inept and like in our case, unwilling to resolve it, it doe...
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Mason

Address: 5589 Kings Mills Road, Mason, OH 45040 (Formerly Kings Mills Inn and Suites)
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 19 Hotels in Mason
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mason 2*
Number of rooms: 194
Reservation Options:
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Also Known As:
Super 8 Mason Hotel Mason
Super Eight Mason
Mason Super 8
Mason Super Eight
Super 8 Mason Ohio

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