I was hoping for a better room for the money paid. The resort center is extremely run down and needs TLC. The complex is huge and has a lot of activities to do, but the rooms are anything but attractive. First, we had no towels. I called 3 times and finally at 8 p.m. got some delivered. Second, the room needed a serious detail cleaning. There was a layer of dust under the bed and little dead bugs along the perimeter of the room. Smears on the sliding glass door and I could go on. The bathroom was essentially clean except it had cobwebs in the corners and dust on the toilet paper holder, etc. The whole place needs gutted and remodeled. The carpet was nasty and stained and there were holes in the walls behind some of the outlet covers. On a positive, the beds were freshly laundered and clean and the air conditioner was in good working order. I spoke to the front desk with my concerns. I believe they get a lot of these talks. They were not unpleasant but not particularly sympathetic either. They offered us some free breakfast buffets. Sorry, but, there was no way we were going to eat there if the rooms are any indication! I wanted a huge reduction in my rate...but, that wasn't offered. So, hotel booker beware!
- Official Description (provided by the hotel):
- The 100% smoke-free resort is located on 23 beautiful acres of land within minutes of Kings Island, other local attractions, area business, shopping, restaurants and so much more. We are the ideal hotel for any type of traveler with all the offerings of a full-service property without the full-service price. ... more less
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- Also Known As:
- Kings Island Hotel Mason
- Kings Island Mills
- Kings Island Resort Mason, Ohio