Had a birthday cake made here and the decoration was done horribly. The writing was way off center. The decorator at first said that it was done according to a picture I provided, but when shown the picture, she said it was wrong. Then she refused to fix it because she was too busy. I persisted that either it had to be redone, or I'd take it at a big discount. She finally agreed to fix it, but it was 6 hours late. Then when we picked it up, they claimed it was a copyright infringement despite specific instructions at the time of the order to call if there was any problem. Never received a call. It seems like an owner would just say it was wrong and fix it. Unfortunately, this owner decided to argue. There are many places to get cakes made, so why risk this place?
If you own or manage Jansen Sweet Sinsations, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.