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“Horrible Customer Service” 1 of 5 stars
Review of Jansen Sweet Sinsations

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Jansen Sweet Sinsations
6221 Snider Rd, Mason, OH 45040-2643
513-398-7142
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Ranked #100 of 135 Restaurants in Mason
Restaurant details
West Chester, OH
Top Contributor
77 reviews 77 reviews
21 restaurant reviews
Reviews in 52 cities Reviews in 52 cities
100 helpful votes 100 helpful votes
“Horrible Customer Service”
1 of 5 stars Reviewed August 17, 2013

Had a birthday cake made here and the decoration was done horribly. The writing was way off center. The decorator at first said that it was done according to a picture I provided, but when shown the picture, she said it was wrong. Then she refused to fix it because she was too busy. I persisted that either it had to be redone, or I'd take it at a big discount. She finally agreed to fix it, but it was 6 hours late. Then when we picked it up, they claimed it was a copyright infringement despite specific instructions at the time of the order to call if there was any problem. Never received a call. It seems like an owner would just say it was wrong and fix it. Unfortunately, this owner decided to argue. There are many places to get cakes made, so why risk this place?

  • Visited August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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5 reviews from our community

Visitor rating
    2
    2
    0
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Mason
Senior Contributor
35 reviews 35 reviews
27 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“We love it”
5 of 5 stars Reviewed August 20, 2011

The daughter (6 1/2 year old) often bargains with us to take her here after she has behaved for some time or in the mood for a great "breakfast". Their doughnuts in the morning rule. Definitely worth a stop here. We love it.

  • Visited August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45040 mason ohio
Reviewer
5 reviews 5 reviews
4 restaurant reviews
“the best sweets ever!!!!!!!!!”
5 of 5 stars Reviewed August 9, 2011

i really recommend this place. it is soooo good. i personally like the lemon bon bons. but if you are in mason i say you stop by.

  • Visited August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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