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“Will Happily Stay Here Again” 5 of 5 stars
Review of Cincinnati Marriott Northeast

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Cincinnati Marriott Northeast
3.5 of 5 Hotel   |   9664 Mason Montgomery Road, Mason, OH 45040   |  
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Ranked #4 of 18 Hotels in Mason
Franklin, Tennessee
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
66 helpful votes 66 helpful votes
“Will Happily Stay Here Again”
5 of 5 stars Reviewed 6 days ago NEW

This Marriott was fabulous (I sang that!)!!
Anytime I have to come back to Cincinnati I will stay here. The staff is just the most professional and friendly group you will come in contact with. The hotel itself is lovely. The rooms are very fine, just everything is great. In fact, I am speechless. And I am never speechless. I usually write ten thousand word reviews!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review, 5 days ago
Groovigirl,

It was a pleasure having you and we are thrilled that you were left speechless! The Team here at Cincinnati Marriott Northeast takes great pride in being over-the-top service professionals and they thrive on feedback such as yours.

Let me know when your travels bring you back to Northern Cincinnati. I would really like to thank you in person for such a nice review. Have a great day!

Michael Hogan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    78
    56
    23
    5
    0
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37
18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for the night on a trip to Kings Island. The drivve is about 5-10 minutes away. We arrived around 9 pm and were please that we could find close parking. The lobby is very inviting and the staff quickly and very courteously checked us in.
The lobby has a Starbucks and a lounge area.
Our room was very clean, and the beds were very comfortable. I could find nothing wrong with our room. We did not take advantage of the pools, but there is a small indoor pool, as well as an outdoor pool. There are several places to eat offsite but very close.
We usually stay at Fairfields and Courtyards, so this full service hotel was a nice change. We travel often and would definitely recommend this hotel to others
Again, kudos to an amazing staff!

Room Tip: We prefer higher floors.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We were vising friends in Mason, Ohio in early July and stayed at the hotel because it was conveniently located to our friends. The hotel staff was very friendly and the hotel was clean. We ate Sunday brunch in the restaurant and food and service were very good. Our room was large and the bed was comfortable.

My only issue was that there were all sorts of sports tournaments going on that weekend, which apparently is very common, and the hotel was overflowing with people and kids since in many cases there were 5 or 6 people to a room. Our friends were on a different floor and they had kids running around and making into the wee hours but our floor was quiet.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

WE checked in on Friday, Aug. 29. By "we", I mean 2 families. The desk people were very gracious. Friendly, helpful, and instructive. The hotel was very clean, well kept up, and had a "cozy, at home" atmosphere. Everyone was very friendly and cheerful, with a constant smile on their faces. Due to previous commitments, we didn't get a chance to try their food out. Maybe next time. Bedding was super comfortable. Rooms were spacious, and clean. One thing, the card key locks for the rooms and entrances worked spottily. I think they are worn out! Parking is very ample. Another nice thing, all rooms are on the ground floor, no wasting time with elevators. I would definitely stay here again.

Room Tip: It appears that all rooms are located well.
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Green Features: The lobby is awash in greenery and fountains! The greenery outside of the building is well done and pleasing to the eyes and nose!
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthington, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Beautiful hotel with a wonderful, friendly, and helpful staff.
Great rooms clean and attractive..
Even the halls smell clean.
Easy location in Mason Ohio..can get to everywhere in Cincinnati.
Quiet and peaceful place to stay.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Top Contributor
95 reviews 95 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Two day stay in very nice room with comfortable king bed. Exercise room large with good equipment. Lobby and restaurant very nice. Service is outstanding..pleasant and helpful. Hotel is classic Marriott...a cut above most other chains.

Stayed August 2014, traveled with family
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Butler, Pa.
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is ok. It is in need of an update. The décor is aged and the mattresses are bad. The keys to get into the hotel and into your room often do not work and this is very frustrating. The hotel is kept very clean and the staff are very friendly. The hotel is located near by Kings Island so this is a plus. It is also near to Cincinnati's best mall.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM2010, General Manager at Cincinnati Marriott Northeast, responded to this review, 4 weeks ago
Yazman,

Thank you for your feedback regarding our hotel and staff during your recent stay at the Cincinnati Marriott Northeast. We appreciate your recognition of the focus on service at this hotel. At the end of the day we strive for flawless execution on the delivery piece of the hotel experience so it is always great when we can share comments such as yours.

We are excited to announce that we will begin our bathroom renovation here in the fourth quarter and I believe that we will impress all of our customers with the attention to detail that has gone into that project.

When your travels bring you back to the Cincinnati area please let me know so I have the opportunity to make all the necessary arrangements to ensure that your overall experience is an excellent out.

Sincerely,

Michael Hogan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cincinnati Marriott Northeast

Address: 9664 Mason Montgomery Road, Mason, OH 45040
Location: United States > Ohio > Warren County > Mason
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Mason
#5 Business Hotel in Mason
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cincinnati Marriott Northeast 3.5*
Number of rooms: 302
Official Description (provided by the hotel):
Located in the suburb of Mason, Ohio and minutes from offices, attractions, shopping and more, the Cincinnati Marriott Northeast is an ideal destination for every traveler. Guests enjoy our family-friendly hotel, offering spacious rooms with all the comforts of home, an outdoor pool and casual American cuisine at RiverCity Grille & Lounge. ... more   less 
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Also Known As:
Cincinnati Marriott Northeast Hotel Mason
Marriott Mason
Marriott Hotel Mason
Mason Marriott
Cincinnati Marriott Northeast Mason, Ohio

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