It appears the other reviewers have said it all but I was so impressed with the people at this hotel I had to write a review.
These people could - and I wish they would!- teach all other hotel employees how to treat their customers. First, a warm and welcoming check in where the staffer came around to the front of the counter to hand me my room key and further, she walked me to the elevator! Impressive! Lunchtime restaurant servers, host and manager were exemplary: chatting, providing useful trivia about the menu, and checking in on me throughout the meal. While all of this could certainly be trainable the thing I think sets them apart is I truly believe they were being authentic in their desire to make my stay a good one.
The hotel is an older property in a niche location away from the city, but I would stay here again when in the area simply to be welcomed back into this wonderful environment the nice folks here have created.