We had gotten a Kid Cabin room since I was meeting my niece and mother with my two kids. They loved the room when we checked in. Roomy, nice separate sleeping area for the kids. Nice food prep area, counter, sink, microwave and roomy fridge. Staff was very pleasant. We enjoyed the text message discounts and used one for dinner at the buffet a big hit, especially the soft serve self service ice cream.
The problem . . . they have signs posted everywhere that "hibernation time" is 11 p.m. until 7 a.m. (or maybe 7:30 a.m.). Unfortunately this was our first time staying and we had a ground level room. DO NOT MAKE OUR MISTAKE!!! At 10 p.m. the waterpark closed and we took our waterlogged little ones back to the room. THey showerede watched a little Disney and were lights out by 10:30 p.m. At a little after 11 p.m. out upstairs neighbors were in their room. That's when the fun began. It was a apparently a room full of older teens to young adults. They were drinking and smoking off the balcony and what sounded like wrestling. Bone jarring thumps came through our ceiling. We gave them a little time to settle down but by 11:45 p.m. we had it and had to call the front desk. We called again a little after midnight when the noise had not subsided and the front desk told us they had checked and the people above us were asleep. They called a few minutes later and asked if the noise was still going on and when we said yes asked if they could send security to our room to hear the noise. Unfortunately when security showed up there were some people out in the parking lot (outside our door) shooting off fireworks and he took off after them. We then saw the upstairs neighbors who told us they were not making that much noise. We asked them to please keep it down since they were waking up us and our kids. NEedless to say they didn't stop until well after 2 a.m. We didn't bother to call the front desk again but later found out if we had they would have been kicked out (apparently they have a 3 strike policy). When we checked out we did ask to speak to the manager and they did end up offering us a discount coupon for a future stay and lunch for our group at Pizza Hut on property. They were very nice and said we definitely should have kept calling.
The park was great and well lifeguarded. Our kids LOVED the wave pool and would come from every corner of the park when they heard the Wolf Howl. If we stay again, we would definitely ask for a 4th floor (top floor) room.
- Also Known As:
- Great Wolf Hotel Mason
- Great Wolf Hotel
- Great Wolf Resort
- Great Wolf Lodge Mason, Ohio
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