3rd visit to a Great Wolf Lodge property, first time for 2 nights.
The Good: hot showers, housekeeping, room towels
At check-in we were greeted with a scowl and told there were no other rooms available to upgrade to.
I had called the day before for a birthday poster to be placed on our room for my son’s 9th birthday, reminded the woman at check in and got to the door and no poster.
Magiquest has been a huge draw for my son and he has loved watching the stats on the in-room TV, but alas, it was not working. The worker said, “nope, not working for the last 2-3 weeks or so…”
No Wi-Fi in our room. Yes, we were top floor, all the way down the hall and would not have minded, but front desk assured us it was “our” problem with our computer, not theirs.
They advertise all over that they are going green. I was confused by what is recycled in the room-recycling bin and asked housekeeping- “bottles, papers, glass, anything. We put it all together”- pretty sure it is all thrown out.
“First Aid’- I am thankful there were no serious accidents as I doubt they could have handled it. My son scraped himself up on the lazy river, requiring 3 bandages. Water and blood gets messy quickly- they tried to place the bandages on without first drying off the skin or applying pressure. Guess what, we were back in 15 minutes and they laughed that there were no waterproof bandages available at the water park. I asked them to at least dry off the leg first- they grabbed a random towel to use and I did not see biohazard waste marked anywhere. Not sure what came of the bloody towel.
A urine stench formed on the stairs to the large slides (not the kiddie area) and resembled the elephants at the zoo. My son noticed it first and informed me it remained there the next day.
Provided Great Wolf with my constructive comments per their request 1-week ago- no response received.
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- Also Known As:
- Great Wolf Hotel Mason
- Great Wolf Resort
- Great Wolf Lodge Mason, Ohio