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“Nice hotel, but to management: please turn off radio in lobby/breakfast area” 4 of 5 stars
Review of Comfort Suites - Kings Island

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Comfort Suites - Kings Island
2.0 of 5 Hotel   |   5457 Kings Center Dr, Mason, OH 45040   |  
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Ranked #8 of 18 Hotels in Mason
Certificate of Excellence
Knoxville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel, but to management: please turn off radio in lobby/breakfast area”
4 of 5 stars Reviewed August 2, 2014

This is a nice place to stay for a Kings Island trip. We could see the fireworks at Kings Island from the hotel. The hotel is clean, modern, very comfortable beds and linens. But, feedback for management to make an improvement..... I went to the lobby/breakfast area at 6:30am to get some work done while my family slept in. Three or four other guests were there as well. The overhead speakers were playing radio at full/regular volume and the nice flat screen TV was on with the morning news. Too much competing noise - unpleasant. When I asked the front desk if they could turn the radio off or down they explained that they are not permitted to adjust the volume of the radio. They offerred to turn up the volume on the TV and I said no thank you (more noise was not what I was looking for!). Suggest you turn the radio off. I stay in a lot of different hotels and have not experienced this before.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, August 13, 2014
Thank you so much for your review! We appreciate all feedback from our guests and take all comments and concerns into consideration. We are so pleased that you enjoyed your stay!. In regards to the radio situation, it is common practice here at the Comfort Suites to have the radio turned off when the TV is on in order to provide a relaxing environment for our guests while they have their morning breakfast. Because this was not the case, this situation will most definitely be addressed and corrected. We do sincerely apologize that the issue was not taken care of at the time of the incident. We hope to have you back in the future! Again, thank you for your review and have a pleasant day.
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139 reviews from our community

Traveler rating
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    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Lockport, New York
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 27, 2014

The exterior and interior of the hotel was very well maintained. The staff was extremely friendly and very helpful. We stayed for two nights at this location. The rooms were spacious and many amenities. My only compliant would be the size of the pool. A little bit on the small side, but there was a pool. There were always people in the pool and a couple of times I would have said that there maybe was too many children.

Great view of the fireworks at Kings Island. Viewing from side nearest to Kings Island. The drive to Kings Island was less than five minutes. Several restaurants and fast food options near by within walking distance. Quiet location even though fairly close to the expressway. Couldn't hear the traffic at all.

Numerous breakfast choices in the morning before heading off to Kings Island. Both hot and cold options available.

Would definitely recommend this hotel and would stay here again if in the area!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 29, 2014
We greatly appreciate your review and kind words about the hotel and staff! Coming to Kings Island is already an exciting experience, so having a place to stay that you enjoy is an added bonus. Our front desk staff prides itself on providing a friendly, accommodating environment for all of our guests' needs, as well as our housekeeping staff ensuring that each and every room is shown the attention it deserves to provide a clean, comfortable stay. We are so fortunate to be in such close proximity to the park to allow our guests to enjoy the nightly fireworks display that King's Island does each night. It is wonderful to know that you were able to enjoy them from the comfort of your room! Thank you so much, again, for taking the time to give us your feedback. We look forward to having you back!
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Louisville, Kentucky
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 26, 2014

My wife and I took my 8 year old daughter to King's Island. After searching on the internet, I decided on this place. Great Wolf Lodge would have been wonderful, but it was expensive. We were going to spend most of our time at the amusement park, so the extra activities at Great Wolf would have been wasted on us. I also looked at Kings Island Resort hotel, but it was expensive also, and it had some bad reviews on here.
Comfort Suites appeared to be the third closest, after the two aforementioned hotels. We really could have walked to Kings Island (a little under a mile) but we didn't. It had what we needed. We got a room with a King Bed and a hide-a-bed couch. Perfect for us. There was a mini fridge and a microwave in the room. The breakfast had a wide variety. There were several restaurants in walking distance, including Outback, Ruby Tuesday, McDonalds and Taco Bell.
We didn't use the indoor pool or the gym area, though both looked nice.
It was really nice to be back to the hotel so soon after a long day at the amusement park. It took us no time to get back to the comfort of our room. We were able to watch the fireworks from our hotel window. Very nice hotel.
It would have been nice to have a shuttle to the park. But for the price, this hotel was perfect due to the free breakfast, the proximity to the park, and the price.

Room Tip: Ask for a room facing King's Island so you can watch the fireworks from the comfort of the room.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 29, 2014
Thank you so very much for taking the time to review your stay here at the Comfort Suites! We appreciate any and all feedback you may have. We enjoy nothing more than knowing our guests had a pleasant experience and were satisfied with their visit. We do everything in our power to ensure each and every person has a comfortable place to stay, especially after a long day of fun at Kings Island. We are so happy to hear that we met your expectations. Once again, thank you so much for your feedback and we hope to have you back again in the future!
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Toledo, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed 3 nights to visit Kings Island and found this hotel to be everything we needed. The 2 bed room with pull out sofa accommodated the 5 of us. Hotel was clean and tidy, staff was friendly, nice pool and gym area. There was plenty of food at the breakfast, and the employee was working hard to keep everything stocked with a packed breakfast area full of people. Price was reasonable and was just a short drive down the street to Kings Island!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 22, 2014
Thank you so much for taking the time to review your stay at the Comfort Suites! We appreciate any and all feedback that you may have, and to hear that your stay was excellent is everything to us. Our entire staff does their utmost to provide a clean, safe and friendly environment for all of our traveling guests to enjoy. We are so happy to hear that you were able to take advantage of our close proximity to Kings Island. Again, thank you so much and we hope to see you again in the future.
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Mishawaka, Indiana, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

After staying 2 nights at the Great Wolf Lodge, we moved to this hotel for the last night. The price was great, the room accommodated all five in my family, it was very close to Kings Island, & it included breakfast! Also, the beds and pillows were more comfortable than the GWL. The front desk staff was very friendly.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 10, 2014
We are so pleased to hear about your great experience with us here at the Comfort Suites! Thank you so much for taking the time to give us your feedback regarding your stay. We enjoy providing a clean, safe environment with friendly services for each and every one of our guests. We hope to have you back should you find yourself in the area in the future! Again, thank you so much.
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Charleston, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

Began our third stay in 5 years at the Comfort Suites Kings Island on Thursday evening, July 3rd. We had great experience the last 2 times and expected the same. We were sadly mistaken. Walked into room and were welcomed with a smell...and it only got worse. Here is the list: Dirty shower (pubic hairs all over the tub), bathtub backed up as one was showering, and a neighbor used their key accidentally in our door and was able to open our door as we were getting ready for bed. With nowhere else available to stay the next night in the area, we decided to stay overnight again and then get up and leave the next day. Came back from a day at the park to find that our room had not been cleaned by hotel staff. The next morning was the worst...a ROACH crawling on bathroom ceilings and then pulled back our covers on the bed to find that we had slept in a bed where there was now a DEAD ROACH. With this I went and asked for a manager and spoke with her. I will say that they compensated us with a 30% discount for both nights for our trouble. I would have rather paid full price for a decent hotel room.

Stayed May 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 10, 2014
On behalf of the Comfort Suites and myself, I deeply and sincerely apologize for the quality of your stay with us. We share in your disappointment of the room in which you stayed. We hold the highest of standards for our housekeeping staff in order to provide a clean and comfortable environment for each and every one of our guests. The problems that you faced while staying in your room are not harmonious at all with our expectations. For that I could not be more sorry. We have taken any and all measures to ensure that the insect problem was eradicated so that it is not an issue for any future guests. Again, I apologize for the quality of your stay with us. We appreciate any and all feedback in regards to your stay, so thank you for your review.
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Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 1, 2014

We've had many vacations and have stayed at many hotels, but since we've found Comfort Inns and Suites, we won't stay elsewhere. These are the only hotels for us! The room in Mason, Ohio (King's Island) was clean, the beds were comfortable with plenty of pillows, the room was dark (pet peeve of mine) and breakfast was scrumptious. My husband keeps telling me I need to tweak my waffle batter to be as good as Comfort Suites. Whatever :/
Wherever we go, we always look for Comfort.... OMG, I think I just came up with their new slogan! (trademark. LoL!).

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara C, General Manager at Comfort Suites - Kings Island, responded to this review, July 10, 2014
Thank you so much for your review! It is wonderful to know that you enjoyed your stay at the Comfort Suites. We pride ourselves on providing a friendly, comfortable place to call your home away from home. We are so pleased to hear that you enjoyed your room and also the breakfast experience. Again, thank you so much for taking the time to review our property and we hope to have you back again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites - Kings Island

Address: 5457 Kings Center Dr, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Mason
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites - Kings Island 2*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel features full suites complete with refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards, sofa sleepers, 32-inch high definition televisions, and working and living areas. An extended stay is no problem. Select suites come equipped with recliners and kitchen facilities. In addition, rooms that feature two-person hot tubs in the living areas are available. Guest laundry facilities are located on the property. Ample parking is available and can accommodate most cars, trucks or buses. The perfect location and convenient access to area attractions make the Comfort Suites hotel a great place for business and leisure travelers in the Mason area. Make a reservation with us today and enjoy all we have to offer. ... more   less 
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Also Known As:
Comfort Suites- Kings Island Hotel Mason
Comfort Suites Mason
Mason Comfort Suites
Comfort Suites - Kings Island Mason, Ohio

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