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“Unclean bathroom” 3 of 5 stars
Review of Hampton Inn Cincinnati - Kings Island

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Hampton Inn Cincinnati - Kings Island
2.5 of 5 Hotel   |   5323 Beach Blvd, Mason, OH 45040   |  
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Ranked #9 of 18 Hotels in Mason
Certificate of Excellence 2014
Kings Island, United States
1 review
“Unclean bathroom”
3 of 5 stars Reviewed July 1, 2013

Caulking around tub is falling out. Tub and slip matt was dirty. Room had a musty odor. I would not recommend this Hotel location. We’ve experience comfortable, clean stays at other Hampton inns across the country. I think we will try another HI location on our next travel.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritesh P, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, July 9, 2013
First off, we would like to apologize for the inconvenience that your room caused you during your recent stay at the Hampton Inn Kings Island. Our entire staff prides themselves on providing every guest the best possible experience during their stay with us. All of our rooms are double checked by our head housekeeper every time they are cleaned to ensure a high quality of cleanliness is being followed. If you would have contacted the front desk, they would have done everything they could to ensure you got moved into a clean room. Your valuable feedback will be passed to the head housekeeper to ensure that this does not happen again.

We would love to have you come back and stay with us again so we can show you that your recent stay is not typical of our company standards. We hope you give us another try when you are in the Mason area again.

Sincerely,
Ritesh Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    72
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    27
    16
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Winston Salem, North Carolina
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 27, 2013

Hampton Inns are normally pleasant and a good value. But this hotel is just a bit gross. Hallways that smell like smoke (apparently some rooms are ok to smoke in), outdated carpet, bathtub with rust stains, overall just not that clean. I feel uncomfortable going to sleep here! I would just keep driving!

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritesh P, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, July 5, 2013
Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay.

Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.

Sincerely,
Ritesh Patel
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Anderson, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2013

I take my 3 children to Kinds Island every year, as a single mom I am pretty anal when it comes to traveling alone with the kids. I feel very welcome and secure here, unlike the cheap hotels where you pull straight up to your room door (VERY BAD EXPERIENCES!! with these types) The staff is always friendly and helpful.. Fast check in and out! Kids love the pool area and I ABSOLUTELY LOVE THE HAMPTONS BED AND BEDDING!! Couldn't ask for a better place to stay.. We will be returning in July.. *I also take my children to the Hampton during the winter months to get out of the house and be able to swim.. I had a bad experience at the one here in town, another family came in about 30 people and the pool area was overwhelmed.. I talked to the manager and they gave us a free nights stay.. I AM OVER ALL VERY PLEASED WITH ALL THE HAMPTONS WE HAVE STAYED AT!!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2013

This is our usual stop when travelling in the Cincinnatti area. Just a few minutes from Kings Island, this Hotel is very clean; with very friendly staff. Check in/out was a breeze. The dining area is very clean, and has a sufficient variety breakfast items. Very comfortable beds, that are easy on the back! I would recommend this hotel with no reservations whatsoever.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier A, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, November 24, 2013
Thank you for your continual stays with us while visiting Cincinnati. Our management and staff aim to serve all guests for a pleasant and relaxed experience. We look forward to your next visit.


Sincerely,
R. Javier Álvarez
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Ravenswood, United States
1 review
4 of 5 stars Reviewed June 20, 2013

This is an older hotel, but still clean and comfortable - the staff is second to none! Outstanding attention to detail, extremely quick to correct any problems, and very friendly. The property is within walking distance of The Beach water park and a very short drive to Kings Island, so the location couldn't be better. I was very impressed and will definitely stay here again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier A, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, October 9, 2013
Thank you for sharing your experience with us during the summer. We are very glad to have been able to accommodate for your stay, and look forward to your next visit.


Sincerely,
R. Javier Álvarez
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Ona, United States
1 review
3 of 5 stars Reviewed June 12, 2013

Love Hampton Inn, consistently consistent! HOWEVER, this is the first time I was not completely satisfied with my stay. We had a spider/bug problem in our bathroom and couldnt seem to get the room cool enough. Also, the pool was very COLD and uncomfortable and over run with teenagers diving and jumping into the water.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ritesh P, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, July 9, 2013
Thank you so much for your recent review. We apologize that there were some bugs in your room. We can assure you that our main concern is for the health and safety of all our guests and we thank you very much for bringing this issue to our attention so that we can follow-up with our pest control provider. We will do everything we can to make sure we take the necessary precautions so that none of our guests have to deal with this inconvenient issue. We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Again, we apologize if you went through any inconveniences and I hope you give us another chance to serve you.

Sincerely,
Ritesh Patel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osage Beach, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2013

After refusing to stay in the dump where we had reservations, we found this hotel. Rates excellent in every area except maybe the staff they were all a ten plus. A very pleasant surprise after a long day on the road.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier A, Guest Relations Manager at Hampton Inn Cincinnati - Kings Island, responded to this review, August 14, 2013
Thank you for your kind words regarding your past stay at our location. We look forward to your next visit with us in the near future!


Sincerely,
R. Javier Álvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cincinnati - Kings Island

Address: 5323 Beach Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Mason
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cincinnati - Kings Island 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Cincinnati - Kings Island Hotel Mason
Hampton Inn Mason
Mason Hampton Inn
Hampton Inn Cincinnati - Kings Island Mason, Ohio

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