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“Disappointing Hampton visit - Bad Customer Service, poor value'” 1 of 5 stars
Review of Hampton Inn Cincinnati - Kings Island

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Hampton Inn Cincinnati - Kings Island
2.5 of 5 Hotel   |   5323 Beach Blvd, Mason, OH 45040   |  
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Ranked #9 of 19 Hotels in Mason
Certificate of Excellence 2014
Boston, Mass area
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Disappointing Hampton visit - Bad Customer Service, poor value'”
1 of 5 stars Reviewed August 16, 2011

disgusting pool with hair floating in it and gross jacuzzi area. the rugs were stained and had not been vacuumed in a while - with debris on the staircase. the front desk 'owners' were rude, unaccomodating and really nasty when we asked for spray to put on the wafffle maker - since they were sticking. the rooms and hallway smelled. we paid 119 a night for 2 queen room - very expensive and really not worth the price. don't stay here or the super 8 across the street. both were disgusting for both visits to this area near kings island amusement. could not believe how rude the checkin process was - the towels were stained.. just very bad.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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184 reviews from our community

Traveler rating
    75
    53
    27
    16
    13
See reviews for
82
27
16
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Richmond, Indiana
1 review
5 of 5 stars Reviewed June 23, 2011

We arrived for a vacation and were allowed to check in early. We stayed for 5 hours, used the pool, etc. then got a terrible phone call that we had a death in the family. We had to leave immediately. The staff went out of their way to do everything they could for us and ensured that we could come back and stay another time. The hotel was clean and nice. We will definitely go back.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Washington, Pennsylvania
Top Contributor
313 reviews 313 reviews
113 hotel reviews
Reviews in 153 cities Reviews in 153 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed June 13, 2011

Slightly odd design for a Hampton, indoor pool no so common. Property was older, but freshly renovated, at least the rooms were. Newer 'Hampton study area' in the room. HVAC was a little quirky, but got used to it.

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  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, Illinois
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 1, 2011

The staff was great. It was safe, comfortable, quiet. In a nice neighborhood and close to restaurants and nice grocery store.
More than one night, the hallways and lobby show the age of the hotel. The drains didn't drain well. The windows reveal the parking lot, lights, highway and total viewing from the outside. Close the beautiful balloon shades you are non the wiser.
I got in late, left early, enjoyed the breakfast. It was perfect for the price.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 20, 2010

Stayed here during a quick two day trip to the area. After stepping into the lobby, I definitely noticed that this was an older Hampton property, but for the price was definitely worth the value. The room was very nice with an interesting built-in closet and desk area. I was a bit disappointed in the lack of professional dress of the staff though. One staff member I encountered in the breakfast area looked as if she had just rolled out of bed!

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2010

The hotel experience was great! Best sleep ever had, loved the bed and pillows. They even had cards where you could buy the same online. Since we loved the pillows we decided to go online and purchace one. It was costly and the pillow was nothing like the one in the motel, was VERY disapointed.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 15, 2010

We needed a spur of the moment overnight accomodation so we decided to say here. It's your regular hampton and I say that in a good way. There are standards you begin to expect when staying at a Hampton and this one did not dissapoint. The lady at check in even gave us a discount when we asked her to mathc a hotel across the street! She was very helpful! Very clean room, very comfy bed. 2min from Kings Island. Perfect Stay!

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cincinnati - Kings Island

Address: 5323 Beach Blvd, Mason, OH 45040
Phone Number:
Location: United States > Ohio > Warren County > Mason
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Mason
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cincinnati - Kings Island 2.5*
Number of rooms: 90
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Also Known As:
Hampton Inn Cincinnati - Kings Island Hotel Mason
Hampton Inn Mason
Mason Hampton Inn
Hampton Inn Cincinnati - Kings Island Mason, Ohio

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